Customer Service Representative

hace 3 semanas


En remoto, España Luckbox A tiempo completo

Do you have a passion for gaming and esports? Do you thrive in a fast-paced customer service environment? If so, read on

This is a full time position—5 working days/40 hours a week in shifts (including occasional weekend shifts).

Duties and responsibilities:

- Responds to customer support requests via chat
- Responds to incoming calls from customers
- Provides support via social media channels
- Follows up on existing customer requests, aiming to resolve them quickly and efficiently
- Provides proactive outgoing support to players attempting or failing payments
- Aids CRM with promotional activities, issuing bonuses to players
- Supports CRM and Marketing with loyalty and VIP related activities
- Performs video verifications of customers as required by the Fraud and/or Sportsbook team
- Reports on player feedback to the respective internal parties in order to promote and improve the customer experience
- Provides player-related support to internal stakeholders as and when required

**_
What you need:_**

**Experience**:

- None required, entry level position
- Some experience with customer service appreciated
- Some experience with casino / sportsbook support beneficial
- Experience with Zendesk or other ticketing systems beneficial

**Skills**:

- Native or very fluent in Brazilian Portuguese or Spanish (C2)
- Fluent in English (at least B2, preferred C1)
- Good soft skills and strong customer orientation
- Ability to research and find solutions to problems independently
- Ability to manage multiple tasks and priorities at the same time
- Uses MS Office / GSuite freely
- Flexible in terms of working hours

**_
Where will you work?_**

You can work remotely as long as you are in a EU timezone or from our offices in Plovdiv, Bulgaria and Douglas, Isle of Man.

**_
What you get from us_**

We pride ourselves on our enjoyable working culture, combining the freedom to do things differently with the determination and structure to drive Luckbox towards our vision of becoming the world’s number one esports betting destination.

**_
About us_**

Luckbox is an award-winning betting platform built for a new generation of players. We offer real-money wagering on esports, sports and - soon - casino games. We’re passionate about esports and gaming and have built our platform from the ground up to meet the demands of people who enjoy the same things. Luckbox has offices in Bulgaria, Isle of Man and Calgary and is publicly listed on the TSX Venture exchange in Toronto.

Luckbox is an inclusive workplace where creativity, authenticity and diversity thrive. We strive to create a working environment free of discrimination and harassment.



  • En remoto, España Saka Recruitment Espana A tiempo completo

    **Position**: Multilingual Customer Service Representative **Location**: Portugal (Relocation Package Provided) **Languages**: French, Spanish, German, Dutch. Hebrew, Polish, Danish **Company Overview**:Recruiting for a leading international company dedicated to providing exceptional products/services to a diverse global clientele. With a strong...


  • En remoto, España Saka Recruitment Espana A tiempo completo

    **Position**: Multilingual Customer Service Representative **Location**: Portugal and Greece (Relocation Package Provided) **Languages**: French, Spanish, German, Dutch, English **Company Overview**:Recruiting for a leading international company dedicated to providing exceptional products/services to a diverse global clientele. With a strong commitment to...


  • En remoto, España Saka Recruitment Espana A tiempo completo

    **Position**: Multilingual Customer Service Representative **Location**: Portugal (Relocation Package Provided) **Languages**: French, Spanish, German, Dutch. Hebrew, Polish, Danish **Company Overview**:Recruiting for a leading international company dedicated to providing exceptional products/services to a diverse global clientele. With a strong...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España U Trust Insurance Agency LLC A tiempo completo

    About Us:U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.Position Overview:As a Customer Service Representative, you will play a vital role in...


  • En remoto, España tesa A tiempo completo

    The Customer Support Representative is striving for excellent customer satisfaction. This role is the first point of contact for our customers, handles the order to invoice cycle, and answers all incoming inquiries including customer complaints. Ensure a successful service by partnering up and coordinating with internal departments.Position content (core...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Do you enjoy assisting others with their inquiries and desires to immerse yourself in the Mediterranean lifestyle? If so, we have an ideal opportunity for you! We are currently seeking customer service representatives who can guarantee a warm and optimistic customer service experience. By taking on this role, you'll have the chance to embrace the enchanting...


  • En remoto, España CPM A tiempo completo

    Description:Through research, development, and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts.We are recruiting exceptional...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España tesa A tiempo completo

    The Customer Support Representative is striving for excellent customer satisfaction. This role is the first point of contact for our customers, handles the order to invoice cycle, and answers all incoming inquiries including customer complaints. Ensure a successful service by partnering up and coordinating with internal departments. **Position content (core...


  • En remoto, España U Trust Insurance Agency LLC A tiempo completo

    **About Us**: U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service. **Position Overview**: As a Customer Service Representative, you will play a...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España Archive A tiempo completo

    Join Archive to help us in our mission to change consumer behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. We're starting with fashion and expanding from there.Archive builds the technology that enables fashion brands to launch and operate their own secondhand marketplaces. We're...


  • En remoto, España CPM A tiempo completo

    **Description**: Through research, development, and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. We are recruiting...


  • En remoto, España CPM A tiempo completo

    **Description**: Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social...


  • En remoto, España Archive A tiempo completo

    Join Archive to help us in our mission to change consumer behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. We’re starting with fashion and expanding from there. Archive builds the technology that enables fashion brands to launch and operate their own secondhand marketplaces. We’re...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customers service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the...

  • Customer Service Agent

    hace 3 semanas


    En remoto, España Digital Customer Care Company BV A tiempo completo

    **Remote job. Start right away.** Looking for a varied remote agent role within an innovative global business? Able to speak German? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of German for the position of Customer Service Agent. **Our story (the short version)** Since...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Want to start a new adventure? Move to Greece and experience the Mediterranean life! Move to Greece and experience the way of living there. Enjoy the great weather, try the traditional cuisine, go to the beach and visit the hotspots. Sound like an adventure for you? Take a look at this position! For one of the biggest names in financial services we are...