Iberia Service Manager

hace 5 meses

Barcelona, España Thermo Fisher Scientific A tiempo completo

When you’re part of Thermo Fisher Scientific, you’ll do exciting work and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

At Thermo Fisher Scientific, each of our 70,000 outstanding minds has a unique story to tell. Join us and chip in to our mission - enabling our customers to make the world safer, cleaner and healthier.

Job Title**:Iberia Service Manager**

Reports To: Senior Manager, Field Service, Southern Europe

Group/Division: Specialty Diagnostics/IDD

**Job Track: Management**

Position Location: Iberia - preference Barcelona or Madrid (Remote)

Position Summary:
This role is leading IDD´s Field Service team for Iberia region - Spain and Portugal.

Thanks to your leadership the service organization will operate in a cost efficient way and will meet and exceed our customer´s expectations. Regularly reviewing and encouraging customer feedback, acting on relevant KPI´s and metrics and working closely with your counterparts from our commercial organization will be key to success.

Are you ready to make a real difference? This role will be key member of the South Europe Service Leadership Team and as such an important contributor to the sustainable success of our business in Europe.

Key responsibilities:

- Manage, lead, organize, direct, plan, control and coordinate Service activities in IBERIA region for the related Products. Responsible to achieve the most effective and efficient way to deliver the required services to all customers in the Region and a high level of customer satisfaction/loyalty.
- Lead and manage all the members of the team (13) to achieve high motivation of every individual resulting in a best performing Team.
- Member of the IBERIA Board, working together with Sales and Marketing managers in order to be part of the local strategy and to implement all the actions needed to achieve the results
- Responsible to fully implement all business processes, procedures, CRM and programs related to the European Service Organization, ensuring that all quality procedures and KPIs are met.
- Participate in the European meetings and projects in order to be the Iberia voice for Europe and to be able to cascade all the agreements at local level.
- Manage and actively participate in the Field activities of the Region and ensure timely and high quality Service deliveries to our customers which exceed their expectation.
- Manage and track outsourced services with third parties to ensure the expected outcome (quality and time efficiency for local FTEs).
- Schedule the training plan, according to the current and future instrument install base, in order to ensure the right and efficient FTEs deployment.

**Minimum Requirements/Qualifications**:

- BsC/MsC Engineering or similar. Executive education is a plus.
- Consistent track record of Service Management experience and data driven decision making
- Strong leadership skills used to work with remote teams
- Consistent track record working in a support/after sales organization
- Proven track record of working in a customer-centric environment
- Spanish native/bilingual. Fluent in English. Portuguese is a plus.
- Excellent communication skills
- Knowledge of the IVD service sector preferred
- Willingness to travel up to 50%
- Act with respect of Thermofisher 4 I’s value (Integrity - Innovation - Implication - Intensity)

**What we offer**
- Employment with an innovative, future-oriented organization
- Outstanding career and development prospects
- Company pension scheme and other fringe benefits
- Flexible working
- Exciting company culture which stands for integrity, intensity, involvement and innovation

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Accessibility/Disability Access

  • Iberia Service Manager

    hace 6 meses

    Barcelona, España Thermo Fisher Scientific A tiempo completo

    When you’re part of Thermo Fisher Scientific, you’ll do exciting work and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. At Thermo Fisher Scientific, each of...

  • Service Manager

    hace 4 meses

    Barcelona, España Wohn-Service-Team A tiempo completo

    Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...

  • Sales Manager Iberia

    hace 3 días

    Barcelona, España Luxe Talent A tiempo completo

    Desde Luxe Talent, Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando la figura de Sales Manager Iberia con base en Barcelona para gestionar las cuentas en el territorio Iberia de la categoria Accesories & Bags de uno de nuestros clientes.Como Sales Manager Iberia gestionarás las...

  • Sales Manager Iberia

    hace 1 mes

    Barcelona, Barcelona, España Brenntag Specialities A tiempo completo

    Job Title: Sales Manager IberiaJob Summary:We are seeking a highly skilled Sales Manager to lead our Iberia region. The successful candidate will be responsible for developing and executing sales strategies to drive growth and revenue in the region.Key Responsibilities:Business Development:Identify and deliver new product and supplier opportunities within...

  • Sales Manager Iberia

    hace 4 días

    Barcelona, España Luxe Talent A tiempo completo

    Desde Luxe Talent , Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando la figura de Sales Manager Iberia con base en Barcelona para gestionar las cuentas en el territorio Iberia de la categoria Accesories & Bags de uno de nuestros clientes. Como Sales Manager Iberia gestionarás...

  • Sales Manager Iberia

    hace 5 meses

    Barcelona, España Luxe Talent A tiempo completo

    Desde Luxe Talent, Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando la figura de Sales Manager Iberia con base en Barcelona para gestionar las cuentas en el territorio Iberia de la categoria Accesories & Bags de uno de nuestros clientes. En nuestra consultoría de selección y...

  • Business Relationship Manager for Iberia

    hace 4 semanas

    Barcelona, Barcelona, España Schneider Electric A tiempo completo

    About the RoleAs a Business Relationship Manager for Iberia, you will be responsible for managing relationships with all related Business Units in Country Iberia as the representative from Schneider Digital. You will ensure operational management for IT across Country Iberia by managing the ecosystem of external vendors and internal teams.Key...

  • Sales Manager Iberia

    hace 3 semanas

    Barcelona, España Brenntag A tiempo completo

    Our team in Granollers currently has an opening for a Sales Manager Iberia .YOUR ROLE & RESPONSIBILITIESProduct and Business Development:· Identify and deliver new product and supplier opportunities within the overall segments and utilize customer and market potential to achieve growth.· Support the sales growth of the product group.· Provide...

  • Sales Manager Iberia

    hace 2 meses

    Barcelona, España Brenntag A tiempo completo

    Our team in Granollers currently has an opening for a Sales Manager IberiaYOUR ROLE & RESPONSIBILITIES Product and Business Development :Identify and deliver new product and supplier opportunities within the overallsegments and utilize customer and market potential to achieve growth.Support the sales growth of the product group.Provide product-market...

  • Sales Manager Iberia

    hace 5 meses

    Barcelona, España Hach A tiempo completo

    Are you- Interested in working for an international and diverse company?- Interested in developing your career in the water industry?- Interested in working for a company that is dedicated to sustainability?**If so, read on!**At Hach, **we ensure water quality for people around the world**. Protecting water, the most valuable resource, and driving...

  • Associate Media Manager Iberia

    hace 1 mes

    Barcelona, Barcelona, España Mattel A tiempo completo

    Job Summary:As Associate Media Manager Iberia, you will be responsible for driving the Iberia digital media agenda and activations to deliver maximum ROI. You will work closely with the Iberia Marketing Team to connect our brands and products with our audience: kids, kidults, parents, gifters. Your role will include management responsibilities of a team and...

  • Sales Manager Iberia

    hace 4 días

    Barcelona, España Brenntag A tiempo completo

    Our team in Granollers currently has an opening for a Sales Manager Iberia YOUR ROLE & RESPONSIBILITIES Product and Business Development : Identify and deliver new product and supplier opportunities within the overallsegments and utilize customer and market potential to achieve growth. Support the sales growth of the product group. Provide product-market...

  • Sales Manager Iberia

    hace 2 meses

    Barcelona, España Brenntag A tiempo completo

    Our team in Granollers currently has an opening for a Sales Manager Iberia YOUR ROLE & RESPONSIBILITIES Product and Business Development : Identify and deliver new product and supplier opportunities within the overallsegments and utilize customer and market potential to achieve growth.Support the sales growth of the product group.Provide product-market...

  • Sales Manager Iberia

    hace 5 meses

    Barcelona, España Brenntag A tiempo completo

    Our team in Granollers currently has an opening for a Sales Manager Iberia > YOUR ROLE & RESPONSIBILITIES Product and Business Development: · Identify and deliver new product and supplier opportunities within the overallsegments and utilize customer and market potential to achieve growth.· Support the sales growth of the product group.· Provide...

  • Sales Manager Iberia

    hace 2 semanas

    Barcelona, España Luxe Talent A tiempo completo

    Desde Luxe Talent , Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando la figura de Sales Manager Iberia con base en Barcelona para gestionar las cuentas en el territorio Iberia de la categoria Accesories & Bags de uno de nuestros clientes.En nuestra consultoría de selección y...

  • Account Manager Laboratory Solutions, Iberia

    hace 2 semanas

    Barcelona, España Thermo Fisher Scientific A tiempo completo

    Account Manager Laboratory Solutions, Iberia Thermo Fisher Scientific – Barcelona, BarcelonaWork Schedule:Standard (Mon-Fri)Environmental Conditions:OfficeJob Description:What Makes This Opportunity Unique At Thermo Fisher Diagnostics, you will be part of an outstanding team dedicated to delivering flawless diagnostic solutions. Our ambitious goals and...

  • Business Relationship Manager For Iberia

    hace 1 mes

    Barcelona, Barcelona, España Schneider Electric A tiempo completo

    We are seeking a skilled Business Relationship Manager to join our team at Schneider Electric in Country Iberia.The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with business stakeholders and external vendors.Key Responsibilities:Partner with business stakeholders to understand...

  • It Service Manager, Barcelona

    hace 1 mes

    Barcelona, España Hays A tiempo completo

    IT Service Manager, BarcelonaBarcelonaBarcelona, Barcelona, ES IT Service Manager en Barcelona.Hays Technology is collaborating with a renowned international company to set up their Tech HUB in Barcelona.We are looking for a mid profile as an IT Service Specialist with a maximum of 5 years of experience focused on Service Management in the IT Operations...

  • Operations Manager, Iberia Region

    hace 1 mes

    Barcelona, Barcelona, España Catenon A tiempo completo

    Operations Manager, Iberia RegionBright Sunday is a cleantech investment company on a mission to reduce CO2 emissions by making the cleantech transformation easy and profitable for commercial and industrial customers. We offer commercial and industrial customers self-consumption solar PV systems with zero upfront investments and savings from day one...

  • Sales Manager Iberia

    hace 3 semanas

    Barcelona, España Brenntag A tiempo completo

    Our team in Granollers currently has an opening for a Sales Manager Iberia.YOUR ROLE & RESPONSIBILITIES Product and Business Development:· Identify and deliver new product and supplier opportunities within the overall segments and utilize customer and market potential to achieve growth.· Support the sales growth of the product group.· Provide...