Customer Support Engineer
hace 2 meses
Our Customer Service team is responsible for maintaining a high standard, professional customer support used by customers throughout the region. In this role, the **Customer Service Engineer** will act as the face for the company, making sure our customer needs are met in a timely and efficient manner.
Main product groups that will be supported are our Materials Characterization portfolio (FT-IR, UV-Vis, POL, FL) ) and full product training will be given.
The customer base in in the greater Madrid area, though ad hoc travel to other parts of Spain will also be required.
**This is a 6 month fixed term contract initially with the possibility of extension or conversion to permanent contract**
**Responsibilities**:
- Performs Onsite service, carrying out repairs, maintenance and installation of instrumentation and their accessories.
- Provides onsite user training on defined product groups.
- Ensures accurate documentation is in place and of high quality.
**Qualifications and** required experience**:
- Relevant education or equivalent experience (e.g. Bachelor in Electronic Engineering, Materials Science)
- Good communications skills
- Strong customer service ethic
- Full driving license
- Good English
**What we offer**:
- Strong technical support and mentoring
- Meaningful work with professional customers
- Focus on career development
- Collaborative and diverse environment
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