Customer Success Executive

hace 2 semanas


Barcelona, España Tripadvisor A tiempo completo

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor is seeking an experienced Customer Success Executive to join our Hospitality SMB organization. The focus of the Customer Success team is to engage with our hotel or restaurant customers with the goal of renewing business year over year and position Tripadvisor as the partner of choice for the hospitality industry.

As a Customer Success Executive you will make outbound calls to our hotel or restaurant customers that are due for renewal and engage in consultative and engage in a consultative and retention and growth approach to facilitate the process of renewing their subscriptions. This is an opportunity to use your expert retention and upselling skills. You will have access to training, processes and tools to support success in this role.

You are the right person for this role if you are proactive, motivated, organized, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking experience in territory management with deliverables every month as well as a strong background in sales with a track record of exceeding targets, preferably in subscription renewals and/or account management.

**What You'll Do**
- Make outbound calls to our current customers prior to renewal dates and ensure continuity with the solution
- Support and guide customers through the subscription renewal process and explain the continued value proposition and benefit for business success
- Renegotiate contracts based on current markets, upsell additional features
- Co-browse with our customers on-line to demonstrate the value proposition
- Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns.
- Be capable of engaging with prospects appropriate to their needs and metrics (i.e. Return-on-Investment, traffic, views, and sessions)
- Achieve and exceed agreed targets and KPIs
- Collaborate with Business Development in the pursuit of excellent results and flawless execution

**Skills & Experience**
- Excellent written and oral communication in English. Native level required.
- Min 1 to 2 years of proven experience in the area of sales, account renewal, customer retention, and/or account management.
- Bachelor's Degree
- Superior negotiation and closing skills with a proven track record of exceeding goals
- Not intimidated by technical interaction, co-browsing with customer on-line
- Target-driven and proven self-starter with ability to deliver on targets without constant supervision
- Territory and pipeline management experience using a CRM (Salesforce)
- Coachability, openness to feedback and dedication to consistent self-improvement

LI-AW1
LI-Hybrid



  • Barcelona, España Tripadvisor A tiempo completo

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there. Tripadvisor is seeking an experienced a...


  • Barcelona, España Babel Profiles S.L A tiempo completo

    We are seeking an experienced Customer Success Executive to join the Sales team of Hospitality Solutions. The focus of the Customer Success team is to engage with our customers with the goal of renewing business year over year and position ourselves as the partner of choice for the hospitality industry. As a Customer Success Executive you will make outbound...


  • Barcelona, España Dynatrace A tiempo completo

    Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding - Own renewal strategy and subsequent on time renewal of subscription(s) - Identify strategic, new business growth opportunities - Build Dynatrace brand awareness and loyalty in assigned accounts -...

  • Customer Success Manager

    hace 41 minutos


    Barcelona, España Dynatrace A tiempo completo

    Company Description Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 3000 employees worldwide. Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer...


  • Barcelona, España Clarivate Analytic A tiempo completo

    We are looking for a Customer Success Associate join our global Customer Success team! The main purpose of the Customer Success Associate is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services, identify...


  • Barcelona, España Walters People A tiempo completo

    Customer Success Engineer Customer Success Engineer ayuda a garantizar la satisfacción y la salud del cliente, además de fortalecer la relación continua con los clientes al proporcionar servicios técnicos de alta calidad. **Funciones Principales**: - Punto de contacto clave del cliente para todos los aspectos técnicos, incluida la incorporación, la...


  • Barcelona, España LittleBig Connection A tiempo completo

    **Who are we? **:LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available. We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before. - How do we do it?_ Through our platform, which allows: - Clients to...


  • Barcelona, España Dynatrace A tiempo completo

    Company Description Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 3000 employees worldwide. Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer...

  • Customer Success

    hace 3 días


    Barcelona, España Marlex A tiempo completo

    Desde Marlex Great People estamos colaborando con una importante empresa ubicada en Barcelona (cerca de la zona de La Sagrera), especializada desarrollar software de gestión (ERP i CRM) para clientes del sector deportivo. Actualmente, la empresa se encuentra en pleno momento de crecimiento, y quiere incorporar **un/a CUSTOMER SUCCESS & SUPPORT** en su...

  • Customer Success Manager

    hace 1 semana


    Barcelona, España Join Our Team A tiempo completo

    It's with that in mind that Beyond is looking to add Customer Success Manager to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, we've recently built out a new pooled service offering for our SMB clients and you will be a key asset in developing and executing the strategy. This is an exciting opportunity for...


  • Barcelona, España Canonical - Jobs A tiempo completo

    Do you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, España Dynatrace A tiempo completo

    Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding - Own renewal strategy and subsequent on time renewal of subscription(s) - Identify strategic, new business growth opportunities - Build Dynatrace brand awareness and loyalty in assigned accounts -...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, España Dynatrace A tiempo completo

    Company Description Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 3000 employees worldwide. Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer...


  • Barcelona, España Dynatrace A tiempo completo

    Company Description Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 3000 employees worldwide. Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer...


  • Barcelona, España Talent Search People A tiempo completo

    Perfiles Recursos Humanos De duración indefinida Barcelona, Argentina Completa Desde 30.000 € - Incorporación inmediata **¿Dónde trabajarás?**: Se trata de una organización de educación internacional que ofrece programas de inmersión en el idioma español de alta calidad. Ofrecemos clases de español, alojamiento en casas de familia entre...


  • Barcelona, España Nutanix A tiempo completo

    **Job Summary** Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. **About the team** Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will...

  • Customer Success Manager

    Encontrado en: Talent ES C2 - hace 2 semanas


    Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # 24WD76012 We are seeking a customer-centric individual to join our team as a Customer Success Manager (CSM) for our named accounts. As a CSM, you will ensure the success and satisfaction of our key customers, driving their adoption and expansion, contributing to their long-term retention and growth. You will report into the Manager of...

  • Associate Director

    hace 1 día


    Barcelona, España RateGain A tiempo completo

    **Exploring the role** - We are looking for an experienced Customer Success professional, knowing Spanish language, to drive success for our customers in Europe and Latin America and drive massive value from our service. This role includes responsibilities in Customer Success (on-boarding, support, services, adoption), Account Management (advocacy,...

  • Associate Director

    Encontrado en: Talent ES C2 - hace 2 días


    Barcelona, España RateGain A tiempo completo

    Exploring the roleWe are looking for an experienced Customer Success professional to drive success for our customers and drive massive value from our service. This role includes responsibilities in Customer Success (on-boarding, support, services, adoption), Account Management (advocacy, retention, strategic consulting) and outcomes (renewals, up-sell). Job...

  • Customer Success Manager

    Encontrado en: beBee jobs ES - hace 2 semanas


    Barcelona, Barcelona, España Autodesk A tiempo completo

    Job Requisition ID #24WD76012We are seeking a customer-centric individual to join our team as a Customer Success Manager (CSM) for our named accounts. As a CSM, you will ensure the success and satisfaction of our key customers, driving their adoption and expansion, contributing to their long-term retention and growth. You will report into the Manager of...