Customer Success Associate

hace 2 semanas


Barcelona, España Clarivate Analytic A tiempo completo

We are looking for a Customer Success Associate join our global Customer Success team The main purpose of the Customer Success Associate is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services, identify and mitigate risk, drive product adoption and usage, and support the overall growth and retention of our customers. If this sounds like an opportunity you are interested in, then we would love to talk to you About You – experience, education, skills, and accomplishments. Bachelor's degree in Library Information Science or related fields.
At least 2 years of experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market.
Fluency in Spanish, Catalan and English.
It would be great if you also had . . . Fluency in Portuguese.
Previous experience in a library operations or customer facing role.
Knowledge of library systems and functions, including new technologies.
Experience with MS Office (Excel, Word, and PowerPoint).
Prior experience teaching or training others, especially in a technical context.
Experience using academic search engines and integrated library systems and discovery workflows.
What will you be doing in this role? Build customer loyalty through understanding customers' needs and maintaining relationships.
Monitor customer satisfaction and provide solutions to customer problems and challenges.
Prioritize customer education and consultation activities, identifying the most effective and efficient delivery approach.
Own and manage education and customer success consultation services across a regional customer base/book of business.
Communicate and collaborate to develop cross-functional partnerships within the business that guide customer engagement and success strategies.
Maintain knowledge of Information Solutions and eBook products and enthusiastically seek to learn new products and functionality.
Design, develop and maintain customer education materials utilizing instruction design competency and expertise.
Attend and participate in technical product meetings and discussions as required.
Deliver presentations at conferences and other events as requested.
About the Team The role reports to the Manager, Customer Success, based in Spain. The Customer Success EMEA for Academic and Government is a team of 11 located all over Europe and the Middle East. Most of us are librarians or have a good library industry experience and great knowledge on Clarivate products. We work closely together with customers, especially universities and research institutes and other internal colleagues in the region. We are part of the Global Customer Success team, supporting academic customers around the world. Hours of Work This is a full-time permanent position based in Barcelona, Spain and will require hybrid working in our Barcelona office (2 days per week in office, rest of week remote). This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours. This position will require approximately 10% travel. #LI-Hybrid, #LI-Onsite At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training and other terms, conditions and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

#J-18808-Ljbffr



  • Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 24WD75523 Position Overview Autodesk is looking for a Customer Success Advisor who is focused on earning customer loyalty by guiding onboarding and adoption engagements. Autodesk depends on our team to ensure customers are using their Autodesk software and deriving the maximum value from their Autodesk investment. Our customer...

  • Associate Director

    hace 2 días


    Barcelona, España RateGain A tiempo completo

    **Exploring the role** - We are looking for an experienced Customer Success professional, knowing Spanish language, to drive success for our customers in Europe and Latin America and drive massive value from our service. This role includes responsibilities in Customer Success (on-boarding, support, services, adoption), Account Management (advocacy,...

  • Associate Director

    Encontrado en: Talent ES C2 - hace 2 días


    Barcelona, España RateGain A tiempo completo

    Exploring the roleWe are looking for an experienced Customer Success professional to drive success for our customers and drive massive value from our service. This role includes responsibilities in Customer Success (on-boarding, support, services, adoption), Account Management (advocacy, retention, strategic consulting) and outcomes (renewals, up-sell). Job...

  • Associate Director

    hace 1 día


    Barcelona, España Rategain A tiempo completo

    Exploring the roleWe are looking for an experienced Customer Success professional, knowing Spanish language, to drive success for our customers in Europe and Latin America and drive massive value from our service. This role includes responsibilities in Customer Success (on-boarding, support, services, adoption), Account Management (advocacy, retention,...

  • Associate Director

    Encontrado en: Talent ES C2 - hace 2 días


    Barcelona, España RateGain A tiempo completo

    Exploring the roleWe are looking for an experienced Customer Success professional, knowing Spanish language, to drive success for our customers in Europe and Latin America and drive massive value from our service. This role includes responsibilities in Customer Success (on-boarding, support, services, adoption), Account Management (advocacy, retention,...

  • Associate Director

    hace 7 horas


    Barcelona, España Rategain A tiempo completo

    Exploring the role We are looking for an experienced Customer Success professional, knowing Spanish language, to drive success for our customers in Europe and Latin America and drive massive value from our service. This role includes responsibilities in Customer Success (on-boarding, support, services, adoption), Account Management (advocacy, retention,...

  • Associate Director

    Encontrado en: Talent ES C2 - hace 2 días


    Barcelona, España RateGain A tiempo completo

    Exploring the role We are looking for an experienced Customer Success professional, knowing Spanish language, to drive success for our customers in Europe and Latin America and drive massive value from our service. This role includes responsibilities in Customer Success (on-boarding, support, services, adoption), Account Management (advocacy, retention,...


  • Barcelona, España Walters People A tiempo completo

    Customer Success Engineer Customer Success Engineer ayuda a garantizar la satisfacción y la salud del cliente, además de fortalecer la relación continua con los clientes al proporcionar servicios técnicos de alta calidad. **Funciones Principales**: - Punto de contacto clave del cliente para todos los aspectos técnicos, incluida la incorporación, la...

  • Customer Success Lead

    hace 5 horas


    Barcelona, España Hudl A tiempo completo

    Building a team starts with valuing the team. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. And you'll be part of a culture where everyone feels supported. We also value sports. Not just because of the...


  • Barcelona, España Dynatrace A tiempo completo

    Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding - Own renewal strategy and subsequent on time renewal of subscription(s) - Identify strategic, new business growth opportunities - Build Dynatrace brand awareness and loyalty in assigned accounts -...

  • Customer Success Manager

    hace 22 horas


    Barcelona, España Dynatrace A tiempo completo

    Company Description Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 3000 employees worldwide. Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer...

  • Customer Success

    hace 4 días


    Barcelona, España Marlex A tiempo completo

    Desde Marlex Great People estamos colaborando con una importante empresa ubicada en Barcelona (cerca de la zona de La Sagrera), especializada desarrollar software de gestión (ERP i CRM) para clientes del sector deportivo. Actualmente, la empresa se encuentra en pleno momento de crecimiento, y quiere incorporar **un/a CUSTOMER SUCCESS & SUPPORT** en su...


  • Barcelona, España Unit4 A tiempo completo

    **Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Customer Success Manager

    hace 1 semana


    Barcelona, España Join Our Team A tiempo completo

    It's with that in mind that Beyond is looking to add Customer Success Manager to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, we've recently built out a new pooled service offering for our SMB clients and you will be a key asset in developing and executing the strategy. This is an exciting opportunity for...


  • Barcelona, España Canonical - Jobs A tiempo completo

    Do you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...


  • Barcelona, España Talent Search People A tiempo completo

    Perfiles Recursos Humanos De duración indefinida Barcelona, Argentina Completa Desde 30.000 € - Incorporación inmediata **¿Dónde trabajarás?**: Se trata de una organización de educación internacional que ofrece programas de inmersión en el idioma español de alta calidad. Ofrecemos clases de español, alojamiento en casas de familia entre...


  • Barcelona, España Nutanix A tiempo completo

    **Job Summary** Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. **About the team** Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will...


  • Barcelona, España LittleBig Connection A tiempo completo

    **Who are we? **:LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available. We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before. - How do we do it?_ Through our platform, which allows: - Clients to...

  • Customer Success Manager

    Encontrado en: beBee jobs ES - hace 2 semanas


    Barcelona, Barcelona, España Autodesk A tiempo completo

    Job Requisition ID #24WD76012We are seeking a customer-centric individual to join our team as a Customer Success Manager (CSM) for our named accounts. As a CSM, you will ensure the success and satisfaction of our key customers, driving their adoption and expansion, contributing to their long-term retention and growth. You will report into the Manager of...


  • Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 23WD70711 Position Overview Are you a customer-first thinker? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and the overall experience and success of our customers? If this sounds like you, we are looking for Customer...