Manager, Customer Success

hace 3 semanas


Barcelona, España Nutanix A tiempo completo

**Job Summary**

Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe.

**About the team**

Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will focus on driving revenue growth from Southern Europe customers across all industry verticals and regions in EMEA. The team has a unique vibe that comes from constant creativity, and innovation, and focuses on how we can better serve our customers every time.

**Responsibilities**
- Build and lead the customer success team for EMEA by providing the vision and direction to implement and scale strategies and processes to deliver a ‘best in class customer experience while producing ongoing measurable results
- Exceed key performance metrics and annual goals including product adoption, renewal rates, and renewal bookings
- Hire, develop and retain a high-performing customer success team across all target customers within EMEA
- Work on projects to automate touchpoints with customers to ensure we have the best efficiency in team resources.
- Operate the team with focused and actionable metrics and KPIs, Manage resource planning, conduct forecast meetings, and deliver regular performance and activity reports.
- Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts

**About you**
- Experience successfully leading and growing large customer success and/or account management teams. Abl e to lead with empathy and prioritises; team morale & individual career progression.
- Experience in customer-facing roles such as Account Management, Customer Success, or Systems Engineering.
- History of accurate forecasting and business reporting
- Good understanding of SAAS technologies, particularly hyper-converged/Cloud Solutions.
- Excellent written, verbal, presentation, and interpersonal communication skills
- Fluent in English and ideally another Southern European language.

**Benefits**
- Great earnings potential (with achievable targets and uncapped commissions, tied to accelerators).
- Lead a world-class team across EMEA on a diverse range of customers across all market segments.
- New business segmentation, be given the opportunity to “build” an important function in our EMEA Customer Success Team.
- Nice additional benefits (stock plan options, health insurance, pension, vacation, etc.)
- New Barcelona beachside office with hybrid and flexible work options. As a manager, help us build the EMEA Sales Academy.

Does this sound like you? Let’s talk.



  • Barcelona, España Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...


  • Barcelona, España Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...


  • Barcelona, España Walters People A tiempo completo

    Nos encontramos en búsqueda de un Customer Success Manager para una reconocida empresa enfocada al sector forwarding, trabajan sobretodo para transporte terrestre y marítimo. Dicha vacante se encuentra dentro del departamento de transporte Intra Europeo. **Misión**: Reportarás directamente a la directora de transporte para el sur de Europa, y al...


  • Barcelona, España Graitec A tiempo completo

    About Graitec Group: Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe. About the Team Hiring: In the Customer Success...


  • Barcelona, España Applied Software Technology A tiempo completo

    Spain - Sales - 1440 **Job Description**: **About Graitec Group** - Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, España Join Our Team A tiempo completo

    It's with that in mind that Beyond is looking to add Customer Success Manager to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, we've recently built out a new pooled service offering for our SMB clients and you will be a key asset in developing and executing the strategy. This is an exciting opportunity for...


  • Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 24WD76012 We are seeking a customer-centric individual to join our team as a Customer Success Manager (CSM) for our named accounts. As a CSM, you will ensure the success and satisfaction of our key customers, driving their adoption and expansion, contributing to their long-term retention and growth. You will report into the Manager of...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, España Join Our Team A tiempo completo

    Beyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of...


  • Barcelona, España Trend Micro A tiempo completo

    Discover Trend - Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...


  • Barcelona, España Iwantsales A tiempo completo

    Desde Iwantsales, seleccionamos un perfil de Customer Relations Support & Success Manager para una empresa líder en soluciones para sector hospitalario con sede en Barcelona. ¿Qué harás?Reportando al manager del departamento y en colaboración con los products manager serás el/la responsable de liderar el equipo de soporte técnico y customer success...


  • Barcelona, España DerbySoft A tiempo completo

    **What will you do?** The Customer Success Manager is responsible for Property Connector implementation and client management for our hospitality clients. The implementation duties for this position include connection setup, testing, data gathering, debugging, issue research, resolution, escalation, piloting and documentation of test cases, issues, and...


  • Barcelona, España zeotap A tiempo completo

    **About the company** Zeotap is the next-generation Customer Data Platform. It empowers brands to unify, enhance and activate customer data in a cookieless future, all while putting consumer privacy and compliance front and centre. Recognised by Gartner as a “Cool Vendor”, Zeotap works with over 80 of the world’s top 100 brands, including Audi,...


  • Barcelona, España Universal-Robots A tiempo completo

    **Customer Success Manager -Spain** **#WeAreUR and we continuously redefine automation** At Universal Robots, part of Teradyne Inc., we are empowering change in the way work is done. Our vision is to create a world where people work with robots, not like robots. And with 50,000+ cobots already installed worldwide, we’re well on the way to achieving it....

  • Customer Success Manager

    hace 4 semanas


    Barcelona, España Universal-Robots A tiempo completo

    **Customer Success Manager -Spain** **#WeAreUR and we continuously redefine automation** At Universal Robots, part of Teradyne Inc., we are empowering change in the way work is done. Our vision is to create a world where people work with robots, not like robots. And with 50,000+ cobots already installed worldwide, we’re well on the way to achieving it....

  • Customer Success Manager

    hace 4 semanas


    Barcelona, España MongoDB A tiempo completo

    We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and...


  • Barcelona, España Goparity A tiempo completo

    A self-motivated hands-on team player eager to work in a startup collaborative environment, and to be constantly learning, while taking full responsibility for their tasks. A positive force who can adapt their communication to different audiences while showing empathy. Someone who is a "doer", not a dreamer, and who always finds a way.  You will play a key...


  • Barcelona, España Qualifio A tiempo completo

    We grow passionate communities. Are you passionate about digital marketing? At Qualifio, you can make it your career. We strongly believe in creating a work environment that puts people first, where human values guide important decisions. We empower our team to grow personally and professionally in a flexible and rewarding workplace. Our commitment is to...


  • Barcelona, España Preply A tiempo completo

    **At Preply, we are unlocking human potential through learning.**: We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...


  • Barcelona, España Timup A tiempo completo

    Empresa del sector Marketing automation busca una persona para el equipo de Customer Success que gestione cuentas del mercado italiano desde la oficina de Barcelona. Esta persona gestionará una cartera de unas 15 cuentas, buscando siempre la satisfacción del cliente y detectando nuevas oportunidades para que el equipo de ventas pueda hacer upselling y...


  • Barcelona, España Oradian A tiempo completo

    **About Oradian** At Oradian, we are passionate about enabling banks and fintechs to scale through technology. We partner with financial institutions, such as fintechs and neobanks as well as Microfinance Institutions, in South East Asia and Africa to deliver highly efficient financial services. Our solution is a flexible SaaS core banking platform...