Customer Service with Languages

hace 6 meses

Palma de Mallorca, España WebBeds A tiempo completo

To effectively manage clients and partners (internal and external) enquiries, complaints, and issues, ensure to keep all the time customer satisfaction at the core of every decision and behavior.

**J**ob Title**:Customer Service with Languages - PMI

**Department**:Operations

**Location (primary)**:Palma de Mallorca

**Key Responsibilities**:

- Control a call through effective communication technique - call management.
- Build customer relationship by listen actively, question appropriately and by providing update and feedback.
- Adapt to and handle changing situations and environments.
- Resolve conflicting situations by effectively using the interpersonal skills.
- Resolve problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
- Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level - manage stress.
- Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system).
- Effectively use the available time and resources to address and finalize the tasks and customer / partner request, issues and enquiries - time management.
- Acknowledge all enquires and requests received within specified service standard requirements.
- Negotiate effectively.
- Organize information and data. Ability to assemble and maintain data in a logical file system that can be accessed by you or others at any given time.
- Input data into systems and documentation.
- Keep clear evidence of losses occurred due to internal reasons and report to management.
- Offer support and guidance to coworkers.
- Be able to work effectively with others and contribute to team task accomplishments.
- Undertake other tasks and projects as and when required.
- Supervise and manage the task distribution as and when required.

**Level of Financial Responsibility**:

- You will have financial authority (up to agreed limits) for decision making in relation to booking rates and agent markup rates.

**Key Measures**:

- Trays are checked each day to ensure that active work has been actioned according to the specified service standards.
- Monthly scorecards, performance metrics and objectives are set aligned with the business need and requirements.
- All enquiries and requests are acknowledged within 2 hours of receipt.
- 2 hours problem solving in case of “on the spot” situations that involve relocations.
- Customers and Suppliers are updated daily as to the status of their enquiry or booking.
- A substantive response communicated to the agent within 24 hours of their original request.
- An average of 70 - 85 (can be higher) contacts to be handled daily.
- Customer feedback.
- Quality of response to enquiries and bookings - consistently demonstrating a “Here to Help” attitude through the quality of conversations with customers.
- Monthly 121 meetings with the line manager to assess the individual performance and identify areas for improvement and developmental needs. Provide and receive feedback against the agreed objectives.
- End and mid-year appraisal. A process by which a manager or consultant examines and evaluates an employee’s work behavior by comparing it with preset standards, documents the results of the comparison, and uses the results to provide feedback to the employee.

**Essential **Qualifications & Knowledge**:

- Travel industry and/or Call Centre experience (desirable).
- Experience working in a customer facing role (required).
- Fluency in spoken and written in English and French / Italian / Finnish / German / Norwegian / Russian advanced.

**Essential **Experience, Skills and Behavioural Requirements**:

- Strong communication, interpersonal and client relationship management skills.
- Good negotiating and influencing skills.
- Accuracy, research skills and attention to detail.
- Ability to anticipate and solve problems.
- Team working skills.
- Stamina and persistence.
- A “can do” approach.
- Ability to organize and plan effectively and to prioritize tasks to manage multiple activities and meet deadlines.
- Ability to work under pressure and to tight deadlines.
- Willingness and ability to take ownership for decisions.
- Initiative to achieve the best result.

  • Customer Service Manager

    hace 6 meses

    Palma de Mallorca, España WeRecruit Marine A tiempo completo

    **Join our client's team as a Customer Service Manager in Mallorca** **Position**: Customer Service Manager **Location**: Mallorca **Type**: Permanent **Hours**: Mon-Fri role, however as part of the management team there will be some on-call responsibility and flexibility required for Saturday mornings particularly within the main season. We’re...

  • Customer Service Manager

    hace 2 meses

    Palma de Mallorca, España OMNIACCESS A tiempo completo

    **Description**: **Description** At OmniAccess we are looking for a Customer Service Manager to work directly with some of our most critical and important clients. Acting as the customer’s technical representative within our organization, they build close relationships with assigned clients and their management teams, ensuring that all client requests and...

  • Customer Service Executive

    hace 7 meses

    Palma de Mallorca, España Sembo Group A tiempo completo

    **Join Our Vibrant Customer Happiness and Operations Team in Palma de Mallorca!** Ready to embark on a journey that's reshaping the travel industry? At Sembo, we're trailblazing the way people experience travel, and we're seeking dynamic, Swedish-speaking individuals who thrive in fast-paced, customer-focused environments. If you're ready to unleash your...

  • Customer Service Director

    hace 1 mes

    Palma, Baleares, España Omniaccess A tiempo completo

    Job OverviewOmnipresent Support for Clients at OmniAccessWe are seeking a skilled Customer Service Director to build lasting relationships with our esteemed clients. This role demands exceptional technical knowledge, excellent communication skills, and the ability to work closely with internal teams to ensure seamless customer experiences.About the...

  • Customer Service Representative With French

    hace 4 semanas

    Hospitalet de Llobregat, España Teleperformance-Es-French A tiempo completo

    Description: On-site | Barcelona, Catalonia, Spain | MM_CS | Full time | French Description Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and...

  • Customer Service Representative

    hace 4 semanas

    Palma, Baleares, España Avedo - Eine Marke Der Ströer X Gmbh A tiempo completo

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team in night shift. As a key member of our Avedo team, you will be responsible for providing exceptional support to our clients through phone calls and technical issue resolution.About UsAvedo - Eine Marke Der Ströer X GmbH is a leading...

  • Junior Customer Success Agent

    hace 6 meses

    Palma de Mallorca, España XML Travelgate A tiempo completo

    TravelgateX seeks a talented, hardworking individual with great energy and initiative to drive delivery and customer success for one of the fastest key players in the connectivity field across the travel sector. **What you’ll be doing**: - Understand and advocate for customer needs - Resolve customer service issues and manage/troubleshoot customer...

  • Customer Care Agent

    hace 6 meses

    Palma de Mallorca, España XML Travelgate A tiempo completo

    TravelgateX is growing! We are looking for **Customer Care Agents**. This is a key role focused on improving the level of satisfaction of our dear clients, solving their technical issues in a efficient way. **CUSTOMER CARE AGENT DUTIES**: - Issue review and resolution - Organize, assign tickets to the correspondent project - Register all service...

  • Customer Service Ambassador with Multilingual Expertise

    hace 4 semanas

    Sant Andreu de la Barca, Barcelona, España teleperformance-es-french A tiempo completo

    About TeleperformanceWe are a global leader in customer experience management, employing over 420,000 people across 265 languages and 88 countries. Our mission is to inspire and motivate our employees through job satisfaction and a great work environment.Job OverviewThis full-time role as Customer Service Representative with French is based in Barcelona,...

  • Resort Team Leader

    hace 4 semanas

    Palma, Baleares, España Jet2holidays A tiempo completo

    Company OverviewAt Jet2holidays, we pride ourselves on delivering exceptional customer experiences in resort. Our award-winning Management Team is dedicated to creating memorable moments for our customers during their well-deserved holidays.SalaryWe offer an excellent salary with annual pay reviews, ensuring our Resort Team Leaders are rewarded for their...

  • Customer Service Director

    hace 1 mes

    Palma, Baleares, España Omniaccess A tiempo completo

    Job Description: Customer Service ManagerKey Responsibilities:Proactively monitor and address customer incidents and outages, escalating issues as necessary.Lead triage troubleshooting calls with technical resources to resolve customer issues.Act as central point of contact for after-hours escalated issues.Collaborate with project management on...

  • Airport Customer Service Representative

    hace 4 semanas

    Palma, Baleares, España Ryanair A tiempo completo

    Job SummaryWe are seeking a highly skilled Passenger Service Agent to join our team at Ryanair. As a Passenger Service Agent, you will be responsible for providing exceptional customer service to our passengers from check-in to boarding.Key ResponsibilitiesKey responsibilities of the Passenger Service Agent role include:Providing a positive and welcoming...

  • Customer Service Agent

    hace 6 meses

    El Prat de Llobregat, España Lluch Essence A tiempo completo

    **Location** El Prat de Llobregat**Departament** Customer Service**Reporting** Customer Service Manager**Functions**: - Customer representative in the organization: intermediary service between customers and other departments of the company. - Creation of commercial offers in the system according to customer requirements - Receipt, management and...

  • Customer Service Liaison

    hace 6 días

    Campo de Caso, Asturias, España Accor Hotels A tiempo completo

    Job OverviewWe are seeking a skilled Customer Service Liaison to join our team at Novotel Banjarmasin Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests.Key ResponsibilitiesGreet and assist guests in a professional and friendly mannerHandle guest requests, questions, and concerns...

  • Customer Service Representative

    hace 4 semanas

    Palma, Baleares, España Avedo - Eine Marke der Ströer X GmbH A tiempo completo

    Are you looking for a challenging and rewarding role in customer service? As a Call Center Agent (m/f/d) with German and English skills, you will be an integral part of the Avedo team. Our company is dedicated to supporting customer communication for various clients across Germany and Europe.**Salary:** €25,000 - €35,000 per year, depending on experience...

  • Customer Service Representative

    hace 4 semanas

    Puerto de la Cruz, España Rajwadi thali & fusion grill A tiempo completo

    Languages requirement: English, Germen, Spanish Speak to customer walking on the street to convince them to eat at our restaurant. So shouldn't be hasitating approaching people. Food service, bar experience to make coffees and cocktails. **Job Types**: Part-time, Contract Pay: 7.00€ per hour Expected hours: 20 per week **Experience**: - Customer...

  • Customer Service Expert in Greek Market

    hace 2 días

    Palma, Baleares, España Manpowergroup Greece A tiempo completo

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team in Greece. As a key member of our customer support team, you will be responsible for providing exceptional service to international customers.About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment where you will have...

  • Customer Service Manager

    hace 3 semanas

    Palma, España OMNIACCESS A tiempo completo

    Description:At OmniAccess we are looking for a Customer Service Manager to work directly with some of our most critical and important clients. Acting as the customer’s technical representative within our organization, they build close relationships with assigned clients and their management teams, ensuring that all client requests and issues are...

  • Customer Service Manager

    hace 2 semanas

    Palma, España OMNIACCESS A tiempo completo

    Description:At OmniAccess we are looking for a Customer Service Manager to work directly with some of our most critical and important clients. Acting as the customer’s technical representative within our organization, they build close relationships with assigned clients and their management teams, ensuring that all client requests and issues are...

  • Customer Service Manager

    hace 2 meses

    Palma, España OMNIACCESS A tiempo completo

    Description: At OmniAccess we are looking for a Customer Service Manager to work directly with some of our most critical and important clients. Acting as the customer’s technical representative within our organization, they build close relationships with assigned clients and their management teams, ensuring that all client requests and issues are...