Customer Service
hace 1 mes
Vi på Recruitas arbetar med ett ledande Outsourcingföretag som vill rekrytera svensk
- och norsktalande resebokningsagenter till sitt kontor i Benalmádena.
**Befattning**: Resebokningsagent (svensk eller norsk)
**Plats**: Benalmádena, Málaga, Spanien
**Anställningsform**: Heltid
**Ersättning**: Grundlön + bonus.
**Ansvar**:
Hantera kundförfrågningar och ge support vid reserelaterade frågor
Gör flygbokningar och ändra befintliga bokningar med Amadeus
Verifiera biljettregler och bestämmelser angående avbokningar och ändringar
Erbjuda snabb, pålitlig och korrekt information till kunderna, upprätthålla effektiv kommunikation och säkerställa snabb lösning av kundsamtal samtidigt som du levererar högkvalitativ support
Logga alla interaktioner korrekt med hjälp av kundens kontakthanteringssystem
Anpassa supportmetoden för att tillgodose kunder med olika erfarenhetsnivåer
Informera kunder om supportalternativ och åtgärder som vidtagits för att lösa deras problem
Upprätthålla en positiv kommunikation med teammedlemmar, kunder och partners
Eskalera frågor till lämplig avdelning enligt kundens rutiner.
**Krav**:
Modersmål/flytande svenska eller norska i tal och skrift
Flytande engelska (utbildning, material, system och teknisk terminologi)
Gymnasieexamen eller motsvarande
Biljett/boknings-färdigheter och förtrogenhet med IATA föredras men inte ett krav
Kunskaper i Amadeus bokningssystem
Erfarenhet av kundservice inom resebranschen är trevlig att ha
Tidigare erfarenhet av affärsresor är att föredra
Utmärkt kundservice, skriftlig, muntlig och organisatorisk förmåga
Kännedom om datorteknik och enheter (t.ex. datorer, surfplattor, smartphones)
Motiverad och positiv person
Förmåga att arbeta självständigt och i team
Starka multitasking och keyboardings kunskaper samt lyhörd
Skicklig parafrasering av konversationer, utmärkt muntlig och skriftlig kommunikationsförmåga
Förmåga att hitta lösningar efter skriftliga rutiner och riktlinjer
Tar ansvar för kundfrågor
Effektiv för att lugna arga kunder genom sociala
- och kundservicekompetenser
Förmåga att identifiera och åtgärda problem.
**Fördelar**:
Utmärkt ersättning baserat på erfarenhet, kompetens och prestation
Bli en del av ett dynamiskt och kreativt team med en positiv och vänlig atmosfär
Vägledning och verktyg för att nå din fulla potential.
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