Customer Service
hace 2 semanas
Position: Danish Customer Service & Sales Representative
Location: Málaga, Spain
Employment type: Full-time
Remuneration: Base salary + uncapped commission
**DUTIES AND RESPONSIBILITIES**:
- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues initially with Mentor
- Follow all the processes and procedures of the project including making correct needs analysis and giving relevant offers in every call were allowed
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/Mentors on specific projects where requested
- Understand and comply with administrative duties including holiday, sickness, and overtime
- Attend regular Team Meetings
- Assist with additional back-office tasks daily when required and work on additional tasks required by Supervisor or Mentor.
**REQUIREMENTS**:
- Native/fluent in Danish, both oral and written. Fluent in English (at least B2 level)
- Good disposition to work in a customer service environment
- Customer care skills, ability to listen to and understand the customers’ need
- Willingness to learn the sales part of the role but you should be naturally good at convincing others
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- Able to work independently, while being a team player at the same time.
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
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