Desktop Support

hace 2 días


Madrid, España AXIOM Software solutions Pvt Ltd A tiempo completo

Need Spanish Speaking Consultants

a) Desk side engineer for technical support for customers and their networked computers and peripherals
b) Interface with Senior Management, Company Board, Executives & VIP Users.

Duties include (but not limited to)

1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data, settings and associated systems administration activities
5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
9. Move equipment associated with escalated help desk incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites
14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement
15. Be available for Oncall support during afterhours as and when necessary
16. Adhere to ticket response and resolution SLA's as agreed upon with the customer
17. Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings.

**Desired Experience**:

- At least 7-10 years of experience in the field or in a related area required
- Technicians should have good knowledge on Hands and Feet
- Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
- Strong Microsoft Operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- Broad experience of IT with basic understanding of Networks, Servers and Telecoms
- Strong Customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Background security check required
- Experience including remote control of PCs and video conferencing knowledge


  • Desktop Support L1

    hace 7 meses


    Madrid, España Sharp Brains Ltd A tiempo completo

    1- One year Business to Business contract 2-**Experience/Skills**: - 2-4 years of experience in Onsite support - Knowledge and experience on windows 7 OS - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops and...


  • Madrid, Madrid, España Civil Recruit A tiempo completo

    Desktop Support SpecialistCivil Recruit is seeking a highly skilled Desktop Support Specialist to join our team. This is a full-time role that requires a strong technical background and excellent communication skills.About the Role:Provides complex technical support for end-users, including desktop, software, and hardware installation, support, and...


  • Madrid, Madrid, España A&O It Group A tiempo completo

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at AO IT Group. In this role, you will be responsible for providing technical support for desktop computers, applications, and related technologies.

  • Desktop Support

    hace 1 semana


    Madrid, España eTeam UK A tiempo completo

    **Break/ Fix**: Desktop / Laptop / Printer / Server Support. Reactive maintenance (such as clearing paper jams etc.) Break / Fix. Basic network connectivity. Spare Part Storage. **Deskside Support**: Monitor Call Queues within the Ticketing System. Assign cases to the appropriate queue for the particular office location. Update all logs on timely...


  • Madrid, España Sharp Brains - Global IT Support A tiempo completo

    **JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...

  • Desktop Support Analyst

    hace 3 semanas


    Madrid, España Civil Recruit A tiempo completo

    Summary At Avon, beauty is more than skin deep.We are inspired by our community of passionate women; yesterday, today, and tomorrow.Avon is all about celebrating each other and our achievements in business and in life, inviting others to join us, and committing to be a force for good.This position is a backfill for a person who has just converted to a full...

  • Desktop Support Analyst

    hace 3 semanas


    Madrid, España Civil Recruit A tiempo completo

    Summary At Avon, beauty is more than skin deep. We are inspired by our community of passionate women; yesterday, today, and tomorrow. Avon is all about celebrating each other and our achievements in business and in life, inviting others to join us, and committing to be a force for good. This position is a backfill for a person who has just converted to a...


  • Madrid, España ExcelRedstone A tiempo completo

    **ONNEC **Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely...


  • Madrid, Madrid, España A&O It Group A tiempo completo

    As a Desktop Support Specialist at A&O IT Group, you will play a crucial role in providing top-notch technical support to our customers. With over 50 years of expertise and an extensive global network, we deliver 'fully managed' IT solutions and cyber security services.Job SummaryWe are seeking an experienced and skilled Desktop Support Specialist to join...

  • IT Desktop Support

    hace 7 meses


    Madrid, España Sharp Brains Ltd A tiempo completo

    **- Position**: IT Desktop Support level 1 **- Working Hours**:Full-Time - ( **2 days per week**), Standard Business Hours - **Start Date**: As soon as possible **- Employment Type**: Fixed Term Contract **- Preferred Contract**: B2B with Sharp Brains Limited (UK) - you should be eligible to contract/file your taxes yourself. (As Self Employed /...

  • Desktop Support L1

    hace 7 meses


    Madrid, España Tech people 247 A tiempo completo

    **DESCRIPTION** Title: Desk Side Support Tech (DSS) DESCRIPTION The Tech should be able to build machine, co-ordinate with user for the laptop/desktop setup, ship the assets, work with user in configuring the profile. In addition, the team manages small deployments, office moves, user desk moves, Annual power shutdowns, to ensure that end-user...


  • Madrid, España Stechad outsourcing LTD A tiempo completo

    A Desktop Support Specialist support computer software integration by diagnosing, IT networking, windows server administrator, office 365, hardware and troubleshooting common problems. Installing new software, Installing new hardware (servers, printers, computer workstations, etc.), Setting up user accounts, permissions and passwords, Overseeing security of...


  • Madrid, España Heunets A tiempo completo

    We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.Services Required (SOW) · Computer imaging · Desktop support · General networking skills The Band 1 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed...

  • Desktop Support Engineer

    hace 4 semanas


    Madrid, España A&O It Group A tiempo completo

    You will assists users with technical support of desktop computers, applications, and related technologies.Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.Activities require interaction with application software and operating systems to diagnose and resolve unique,...


  • Madrid, Madrid, España Heunets A tiempo completo

    Heunets Desktop Support Technician RoleEstimated Salary: $60,000 - $80,000 per yearAbout the PositionWe are seeking a highly skilled Desktop Support Technician to join our team at Heunets. As a 1099 independent contractor, you will provide day-to-day local/remote desktop support, troubleshoot issues, and document steps performed to resolve challenges with...


  • Madrid, España Coffee Berry A tiempo completo

    .Company Profile The company COFFEE BERRY member of the GRAND Food Services S.A. group is one of the largest and fastest-growing Greek franchise chains. It operates more than 210 stores in Greece, Cyprus, Germany, Egypt, and Saudi Arabia, continuously expanding its presence to even more countries. We are looking to add a dynamic member for our IT department:...


  • Madrid, Madrid, España Heunets A tiempo completo

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at Heunets in Hamilton, MT. As a key member of our IT Support Center, you will provide top-notch desktop support services to our customers, ensuring seamless day-to-day operations.About the RoleProvide day-to-day local and remote desktop support, receiving inbound calls...


  • Madrid, España Capital Recruit A tiempo completo

    Are you passionate about providing exceptional IT support to clients? Do you thrive in a fast-paced environment where your technical expertise makes a real difference? We are seeking a skilled Desktop and Network Support Technician to join our team within the Operations Division, Division 4 of our organization. Your primary goal will be to deliver timely,...

  • Desktop Support Engineer

    hace 3 semanas


    Madrid, España A&O IT Group A tiempo completo

    You will assists users with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique,...


  • Madrid, España Heunets A tiempo completo

    The Band 1 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.The candidate will also need to facilitate customer resolution for calls and engage their supervisors...