Desktop Support L1

hace 2 semanas

Madrid, España Tech people 247 A tiempo completo

**DESCRIPTION**

Title: Desk Side Support Tech (DSS)

DESCRIPTION

The Tech should be able to build machine, co-ordinate with user for the laptop/desktop setup, ship the assets, work with user in configuring the profile.
In addition, the team manages small deployments, office moves, user desk moves, Annual power shutdowns, to ensure that end-user productivity is maintained through any desktop change activities that the DSS is responsible for while maintaining a level of guardianship of the production environment.

Principle Duties and Responsibilities Include (not limited to):
DSS Tech - Daily Operational Support
- Installation and moving of PC equipment as well as preparing equipment for disposal.
- Software installation, OS upgrades, antivirus and windows patch updates.
- Printer and other peripheral installation
- Asset management and inventory update
- Infrequently, the person will have to extend support after office hours (evenings, weekends) to repair systems or troubleshoot problems
- Participate in outage escalation
- Provide vendor escort Floor Support
- Create and maintain support documentation
- Interacting with other support groups (local and global) within the firm across multiple platforms
- Assist Corporate Services with receiving IT equipment from the loading dock, update inventory
- Multimedia support/assistance in town hall setup or office event

**QUALIFICATIONS**

Skills Required:
Technical:
Windows OS (Win10) / Windows Server OS (2016 / 2019)

Knowledge and experience with various server hardware models and vendors i.e. IBM, Dell, HP etc.
Configuration Manager (SCCM and/or SMS), Windows enterprise technologies, DFS, Active Directory
Microsoft Office 2016 & Office 365 (including Project, Outlook, SharePoint, Teams, Skype)
PC Hardware, Laptop & Mobile devices
Experience with Remote Access (including SecurID), Virtual PCs, Citrix & VPN
Basic knowledge of various technologies

Basic understanding of MAC support

Professional/Personal Skills:

- Self-motivator who can successfully operate individually and as a member of a team
- Exceptional interpersonal skills
- Excellent customer handling skills
- Strong oral and written communications
- Superior analytical/problem solving skills
- Ability to quickly learn and navigate complex processes and internal systems
- Ability to successfully prioritize and manage operational duties to required deadlines

Qualifications:
2-3 years IT experience

**Job Types**: Part-time, Contract
Contract length: 12 months

**Salary**: Up to 170.00€ per day

Expected hours: 8 per week

**Experience**:

- desktop support: 2 years (required)

**Language**:

- English B2 (required)
- Spanish B2/C1 (required)

**Location**:

- Madrid, Madrid provincia (required)

Work Location: In person

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