Customer Success

hace 5 meses


En remoto, España Holded A tiempo completo

**Join the team. Make an impact.**

At **Holded**, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

To create cutting-edge products that meet the needs of the sector, talent is essential. **We are looking for passion, creativity, and commitment**. In return, we offer the same

**The Role**:
As an **Accounting expert within the Customer Success** team at Holded, your primary role will be to provide training to our customers to maximize their experience with our solution.
- You will report to the Customer Success Manager, Antonio Mañas Vilaclara, and work closely with him to ensure alignment with departmental goals and strategies.
- Your **accounting expertise** will be essential to educate customers on effectively utilizing Holded and optimizing their accounting processes.
- You will collaborate closely with the Customer Success team to identify platform improvement opportunities based on customer needs and feedback.
- You will be responsible for analyzing customers' accounting workflows and providing recommendations to optimize their efficiency using Holded.
- Additionally, you will participate in creating educational resources such as guides, tutorials, and webinars to improve customer education on accounting topics.

**About you**:

- Bachelor's degree in Accounting, Finance, or a related field.
- Previous experience in accounting, preferably in a SaaS environment.
- Solid knowledge of accounting principles and business accounting practices.
- Experience using accounting software or ERP, preferably Holded.
- Excellent verbal and written communication skills, with the ability to explain accounting concepts clearly and comprehensively.
- Ability to work autonomously and manage multiple projects simultaneously.
- Customer-oriented with strong interpersonal skills.

**What it's like to work with us**:

- Permanent contract
- Remote friendly
- Short work-day on Fridays
- 26 paid vacation days
- Free catered lunch at the office
- English/Spanish classes
- Referral program
- Continuous Training: annual budget for training for each employee
- Fully equipped kitchen with snacks, drinks, and fresh fruit
- Top-notch work equipment
- Office in front of the sea with ping pong, pool table, PlayStation
- Interesting projects and a great work environment
- An excellent opportunity to grow with the company
- Discounts on a Gym membership

We didn’t start Holded to be another software company. We started Holded to **be epic**, and you will be part of it.



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