Web Customer Support Representative

hace 6 meses

Madrid, España OVHcloud A tiempo completo

Permanent contract- Customer Services- MADRID, ES, 28010- Hybrid- Hybrid**YOUR JOB**:
Web customer support representative M/F/X

**Your main responsibilities**

In addition, you are also responsible for commercial activities in order to develop existing customers.

**Your future impact**
- In 6 months you will have accomplished_
- Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectations
- Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessar
- And in 1 year you will have mastered_
- Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
- Provide pre and post-sale commercial support
- Deal with customer’s requests and questions related to payments and invoices (billing)
- Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support

...

**Skills required**:

- Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
- General knowledge of Linux and Windows Server
- PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
- Excellent communication, organization and customer service skills
- Strong teamwork skills, positive attitude, dynamic and enthusiastic
- Passionate for technology and willing to learn and develop himself/herself
- Fluent Spanish language is mandatory
- English knowledge is mandatory (>B2)
- Additional language mandatory among: Italian, Polish, German, or French

**RECRUITMENT PROCESS**:

- 1. Meeting within 2 to 4 weeks with our hiring officer: Belén- 2. Interview with the manager: Joaquin**3. Possible meet & greet session with the team or a coworker**

Compte Épargne Temps (CET)
Intéressement
Plan d’Épargne de Groupe (PEG)
Plan d’Épargne pour la Retraite Collectif (PERCO)
- Carte Ticket Restaurant
- RTT
- Mutuelle et prévoyance d’entreprise*
- Service d’accompagnement aux Risques-Psycho-Sociaux via une plateforme dédiée*
- Subventions sport & vacances- pour tous les membres d’un même foyer

**JOINING THE OVHcloud JOURNEY**:
OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself

**SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENT**:
Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign

Do you want to contribute to unique projects and build the free cloud together? Let's go
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.

Web customer support representative M/F/X

**Your main responsibilities**

In addition, you are also responsible for commercial activities in order to develop existing customers.

**Your future impact**
- In 6 months you will have accomplished_
- Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectations
- Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessar
- And in 1 year you will have mastered_
- Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
- Provide pre and post-sale commercial support
- Deal with customer’s requests and questions related to payments and invoices (billing)
- Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support

...

**Skills required**:

- Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
- General knowledge of Linux and Windows Server
- PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
- Excellent communication, organization and customer service skills
- Strong teamwork skills, positive attitude, dynamic and enthusiastic
- Passionate for technology and willing to learn and develop himself/herself
- Fluent Spanish language is mandatory
- English knowledge is mandatory (>B2)
- Additional language mandatory among: Italian, Polish, German, or French

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