Customer Support Representative
hace 6 meses
Join Europe’s fastest-growing PropTech ScaleUp
We’re looking for a Customer Support Representative, to join us on our mission to solve chaos in international real estate markets.
**Our Mission and Vision**
CASAFARI is the leading real estate data intelligence platform in Europe.
With operations in Portugal, Spain, France, Italy, and Germany the company has grown exponentially supported by 200+ employees of, at least, 25 nationalities.
We started CASAFARI with a mission to organize the real estate market into an efficient data-powered ecosystem to enable and accelerate deals through a transparent and safe B2B platform. CASAFARI isn’t just another data aggregator: it's an entire operating system that powers real estate agents in real-time, removing asymmetry of knowledge, accelerating transactions and opening up new opportunities for iBuyers, property developers, investors and Q-commerce operators and beyond to reach their investment objectives.
**Your role**
- Be the main go-to-person for our clients from a portfolio assigned to you, most of whom are real estate agencies/brokerages;
- Respond to customers requests in a timely manner and efficiently, using the right information to support them;
- Organize and conduct workshops, training sessions, and webinars for existing clients on new product features;
- Onboarding new members of our client's teams;
- Build and maintain strong relationships with customers;
- Gather feedback from customers to understand their satisfaction levels and identify areas for improvement;
- Analyze customer data to gain insights into their behavior, needs, and preferences, which can be used to improve the customer experience and increase retention rates;
- Create effective campaigns for new customers as well as less active ones.
**What we are looking for**
- Applicants must have native-level proficiency in French or Spanish;
- Excellent written and oral communication skills in French, Spanish and English are mandatory;
- 1+ years of experience in customer support (preferably B2B, SaaS and Real Estate);
- Previous experience working with a ticketing system;
- Ability to understand technology for real estate professionals;
- Strong analytical and problem-solving abilities;
- Service-oriented mindset;
- Start-up mindset;
- Curiosity, strong growth mindset, ability to learn fast;
- Strong communication and interpersonal skills;
- Empathetic, desire to help and support clients.
**What we’re offering**
- Flexible working model, accommodating fully remote, fully onsite or hybrid;
- Mentorship, data/product, sales, and persuasion training;
- Awesome opportunity to build the fastest growing Proptech company in Europe together with smart and ambitious people from all over the world;
- Free access to the CASAFARI platform (helpful if you’re looking for a place to live).
CASAFARI has offices in Portugal [Lisbon and Algarve], Spain [Madrid and Barcelona] and France [Paris].
**Diversity and Inclusion**
- We at CASAFARI are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too._
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class._
Joining our team, you will help drive breakthrough innovation in data technology for all real estate professionals
-
Global Customer Support Representative
hace 4 días
Madrid, Madrid, España Head Hunt International A tiempo completo**Job Title:** Global Customer Support Representative**Overview:** Our client, a leading technology company, is seeking an experienced and skilled customer support representative to join their team in Athens, Greece. As a global customer support representative, you will be responsible for providing exceptional customer service to clients from diverse...
-
Customer Support Representative
hace 2 días
Madrid, España Recruitment Apple Lovers A tiempo completoRecruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service. We are currently seeking a Dutch speaker to join our International team. The ideal...
-
Bilingual Customer Support Representative
hace 1 semana
Madrid, España Sagan A tiempo completoJob Title: Bilingual Customer Support Representative Location: Remote (CST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday Friday or Tuesday to Saturday, 7:00 AM to 4:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize...
-
Swedish Customer Support Representative Barcelona, Spain
hace 3 semanas
Madrid, España Cross Border Talents A tiempo completoSwedish Customer Support Representative Barcelona, Spain Position : Customer Support Representative Location : Barcelona, Spain (On-site) Employment Type : Full-time Join our vibrant and supportive team in Barcelona As a Customer Support Representative , you'll be the go-to person for helping customers resolve issues, provide excellent service, and ensure a...
-
Technical Customer Support Representative
hace 4 semanas
Madrid, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Croatian speaking Technical Customer Support Representative to join their team in Romania. Position: Technical Customer Support RepresentativeLocation: Remote, RomaniaEmployment type: full-time or part-timeRemuneration: Base salary + performance...
-
Technical Customer Support Representative
hace 2 días
Madrid, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Croatian speaking Technical Customer Support Representative to join their team in Romania. Position: Technical Customer Support RepresentativeLocation: Remote, RomaniaEmployment type: full-time or part-timeRemuneration: Base salary + performance...
-
Customer Support Representative
hace 3 semanas
Madrid, Madrid, España Recruit4Work SL A tiempo completoJob Title: Customer Support Representative - GreeceWe are seeking a highly skilled and experienced Technical Support Specialist to join our team in Greece. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients.About the JobThe successful candidate will have excellent communication skills, both...
-
Customer Support Representative
hace 1 mes
Madrid, España Labster A tiempo completoHere at Labster, we are seeking a Customer Support Representative to be the first point of contact for prospective and current clients through different customer support channels. Our customer support team is passionate about Client Excellence, and understands that every interaction with a customer is an opportunity to impact their experience with our...
-
Customer Support Representative
hace 1 mes
Madrid, España SOC Solutions LLC A tiempo completo**Company**: SOC Solutions LLC **Location**: Remote (Pakistan-based applicants welcome) **Job Type**: Full-time, Work from Home **Salary**: $500-700 USD per month **Work Hours**: 9 AM - 5 PM (Mon - Fri, Pakistan Standard Time) **About SOC Solutions LLC**: SOC Solutions LLC is a U.S. and Pakistan-based company dedicated to providing top-tier customer...
-
Customer Support Representative With Dutch
hace 1 mes
Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoIn Collaboration, we are thrilled to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their Barcelona office.If you have a passion for helping others, a knack for problem-solving, and are ready to be part of a vibrant team in sunny Barcelona, this role could be a perfect match!Position : Customer...
-
Customer Support Representative With German
hace 1 mes
Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoIn Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office.If you're enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you!Position : Customer Support...
-
Customer Support Representative
hace 2 meses
Madrid, España Labster A tiempo completoHere at Labster, we are seeking a Customer Support Representative to be the first point of contact for prospective and current clients through different customer support channels.Our customer support team is passionate about Client Excellence, and understands that every interaction with a customer is an opportunity to impact their experience with our...
-
Technical Customer Support Representative
hace 2 semanas
Madrid, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Croatian speaking Technical Customer Support Representative to join their team in Romania. Position: Technical Customer Support RepresentativeLocation: Remote, RomaniaEmployment type: full-time or part-timeRemuneration: Base salary + performance...
-
Web Customer Support Representative
hace 6 meses
Madrid, España OVHcloud A tiempo completoPermanent contract- Customer Services- MADRID, ES, 28010- Hybrid- Hybrid**YOUR JOB**: Web customer support representative M/F/X **Your main responsibilities** In addition, you are also responsible for commercial activities in order to develop existing customers. **Your future impact** - In 6 months you will have accomplished_ - Quickly identify the type...
-
Madrid, España Cross Border Talents A tiempo completoSwedish Customer Support Representative Barcelona, Spain Position: Customer Support RepresentativeLocation: Barcelona, Spain (On-site)Employment Type: Full-time Join our vibrant and supportive team in Barcelona! As a Customer Support Representative, you'll be the go-to person for helping customers resolve issues, provide excellent service, and ensure a...
-
Customer Support Representative
hace 4 meses
Madrid, España Social Discovery Group A tiempo completoMore than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many. We solve the problem of loneliness, isolation, and disconnection with the help of digital reality. Our **digital nomad team of more than 1200 professionals **works all over the world. Together, we are solving the prevalent problem of loneliness and...
-
Customer Support Representative
hace 4 meses
Madrid, España JL Talent Partners A tiempo completoWe're looking for Customer Support Representatives to join our client's team in the beautiful city of Madrid and work with the banking industry! **What you'll do**: - Customer service related to banking issues, account opening, access password locks, transfers, etc. - Offer of banking products. - Comply with the quality standards and sales objectives...
-
Sales Customer Support Representative
hace 6 meses
Madrid, España JUJUR A tiempo completoThe Sales Customer Support Representative will report to the Spanish CST Sales Manager and functionally to Head of Port Operations. The goal of the position is to bring support to the different areas of the Port Business Field Position: Sales Customer Support Agent Location: Remote/work from home from anywhere in Spain Employment type: Full-time **DUTIES...
-
Madrid, España Cross Border Talents A tiempo completoJoin Our Team as a Croatian/Serbian Customer Support Representative Work Remotely from Romania Are you a fluent C2 Croatian or Serbian speaker with solid English skills (B2) ? Were looking for a dedicated Customer Support Representative to join our team in a remote role, with opportunities to work from Romania or even your home country What We Offer: Signing...
-
Madrid, España Cross Border Talents A tiempo completoJoin Our Team as a Croatian/Serbian Customer Support Representative! Work Remotely from Romania! Are you a fluent C2 Croatian or Serbian speaker with solid English skills (B2) ? Were looking for a dedicated Customer Support Representative to join our team in a remote role, with opportunities to work from Romania or even your home country! What We Offer:...
