Technical Customer Support Representative

hace 23 horas

Madrid, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Croatian speaking Technical Customer Support Representative to join their team in Romania. Position: Technical Customer Support RepresentativeLocation: Remote, RomaniaEmployment type: full-time or part-timeRemuneration: Base salary + performance bonuses.DUTIES AND RESPONSIBILITIES:

Respond to customers incoming calls and emails regarding their electronic equipement

Ensure customer satisfaction and provide professional technical customer support

Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Identify when the issue should be re-assigned to another department or more senior representative

Keep records of customer interactions, comments, and complaints, and in line with internal procedures

Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported. 

REQUIREMENTS:

Based in or willingness to move to Romania within a short notice
Native/fluent in and Croatian, both verbal and written. Fluent in English (minimum B2 level)
EU citizen or sorted our residency status in Romania (no visa support available)
Computer literate with sound knowledge of Microsoft Office package

A strong working capacity with general office tools

Ability to meet tight deadlines with minimum supervision and in timely manner

Ability to work independently, while being a team player at the same time

Customer-oriented role experience will be considered as an advantage

Academic degree will be considered as an advantage
Working schedule: Monday to Friday, 10 AM - 07 PM. 

BENEFITS:

Excellent remuneration package based on experience, skills and performance

Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

Work remote from anywhere in Romania 
Relocation support and accommodation

Private medical insurance

Meal tickets

Performance bonus

Guidance and tools to reach your full potential 
And many more

  • Technical Customer Support Representative

    hace 2 semanas

    Madrid, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Croatian speaking Technical Customer Support Representative to join their team in Romania. Position: Technical Customer Support RepresentativeLocation: Remote, RomaniaEmployment type: full-time or part-timeRemuneration: Base salary + performance...

  • Technical Support Representative

    hace 23 horas

    Madrid, España Axionova Engineering Limited A tiempo completo

    .Job Description At Axionova Engineering Ltd. the Technical Support Representative is the primary contact for clients seeking technical help with our products and services. This role focuses on diagnosing issues, providing effective solutions, and ensuring excellent customer satisfaction. You will work closely with other teams to improve product performance...

  • Technical Support Representative

    hace 23 horas

    Madrid, España Zephyrus Engineering Limited A tiempo completo

    .At Zephyrus Engineering Limited The Technical Support Representative serves as the primary point of contact for clients seeking technical assistance with our services. This role involves diagnosing issues, providing solutions, and ensuring high levels of customer satisfaction while collaborating with cross-functional teams to enhance product performance and...

  • Technical Customer Support Representative Serbian Speaker

    hace 2 semanas

    Madrid, España Cross Border Talents A tiempo completo

    Job Description: Technical Customer Support Representative Serbian Speaker Are you a native Serbian speaker with a passion for technology and customer service?Were offering an exciting opportunity to join our team in a remote position based in Romania, providing technical support to Croatian-speaking customers.This is your chance to contribute to a global...

  • Technical Customer Support Representative Croatian Speaker

    hace 1 semana

    Madrid, España Cross Border Talents A tiempo completo

    Job Description: Technical Customer Support Representative Croatian Speaker Are you a native Croatian speaker with a passion for technology and customer service?Were offering an exciting opportunity to join our team in a remote position based in Romania, providing technical support to Croatian-speaking customers.This is your chance to contribute to a global...

  • Technical Customer Support Representative Serbian Speaker

    hace 22 horas

    Madrid, España buscojobs España A tiempo completo

    Job Description : Technical Customer Support Representative Serbian SpeakerAre you a native Serbian speaker with a passion for technology and customer service? We're offering an exciting opportunity to join our team in a remote position based in Romania, providing technical support to Croatian-speaking customers. This is your chance to contribute to a global...

  • Technical Customer Support Representative Serbian Speaker

    hace 2 días

    Madrid, España buscojobs España A tiempo completo

    Job Description : Technical Customer Support Representative Serbian Speaker Are you a native Serbian speaker with a passion for technology and customer service? We're offering an exciting opportunity to join our team in a remote position based in Romania, providing technical support to Croatian-speaking customers. This is your chance to contribute to a...

  • Technical Support Representative

    hace 23 horas

    Madrid, España Axionova Engineering Limited A tiempo completo

    Job Description At Axionova Engineering Ltd. the Technical Support Representative is the primary contact for clients seeking technical help with our products and services. This role focuses on diagnosing issues, providing effective solutions, and ensuring excellent customer satisfaction. You will work closely with other teams to improve product performance...

  • Technical Customer Support Representative Croatian Speaker

    hace 2 semanas

    Madrid, España Cross Border Talents A tiempo completo

    Job Description: Technical Customer Support Representative Croatian Speaker Are you a native Croatian speaker with a passion for technology and customer service? Were offering an exciting opportunity to join our team in a remote position based in Romania, providing technical support to Croatian-speaking customers. This is your chance to contribute to a...

  • Technical Customer Support Representative Serbian Speaker

    hace 2 semanas

    Madrid, España Cross Border Talents A tiempo completo

    Job Description: Technical Customer Support Representative Serbian Speaker Are you a native Serbian speaker with a passion for technology and customer service? Were offering an exciting opportunity to join our team in a remote position based in Romania, providing technical support to Croatian-speaking customers. This is your chance to contribute to a global...

  • Customer Support Representative

    hace 1 mes

    Madrid, España Labster A tiempo completo

    .Here at Labster, we are seeking a Customer Support Representative to be the first point of contact for prospective and current clients through different customer support channels. Our customer support team is passionate about Client Excellence, and understands that every interaction with a customer is an opportunity to impact their experience with our...

  • Technical Support Representative

    hace 2 semanas

    Madrid, España Axionova Engineering Limited A tiempo completo

    Job Description At Axionova Engineering Ltd. the Technical Support Representative is the primary contact for clients seeking technical help with our products and services.This role focuses on diagnosing issues, providing effective solutions, and ensuring excellent customer satisfaction.You will work closely with other teams to improve product performance and...

  • Technical Support Representative

    hace 1 semana

    Madrid, España Zephyrus Engineering Limited A tiempo completo

    At Zephyrus Engineering Limited The Technical Support Representative serves as the primary point of contact for clients seeking technical assistance with our services.This role involves diagnosing issues, providing solutions, and ensuring high levels of customer satisfaction while collaborating with cross-functional teams to enhance product performance and...

  • Technical Support Representative With French

    hace 4 semanas

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    In collaboration, we are thrilled to partner with a top-tier Outsourcing/BPO consultancy to welcome a skilled Technical Support Representative to join their FinTech support team in Portugal!Position: Technical Support Representative Location: Remote (Portugal) Work Model: Remote, with an initial 2-week training in Porto Employment Type: Full-Time...

  • Customer Support Representative

    hace 7 días

    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    Job Title: Customer Support Representative - GreeceWe are seeking a highly skilled and experienced Technical Support Specialist to join our team in Greece. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients.About the JobThe successful candidate will have excellent communication skills, both...

  • Technical Support Representative With French

    hace 3 semanas

    Madrid, España Wibit Consulting & Services A tiempo completo

    In collaboration, we are thrilled to partner with a top-tier Outsourcing/BPO consultancy to welcome a skilled Technical Support Representative to join their Fin Tech support team in Portugal Position: Technical Support Representative Location: Remote (Portugal) Work Model: Remote, with an initial 2-week training in Porto Employment Type: Full-Time...

  • Technical Support Representative

    hace 22 horas

    Madrid, España buscojobs España A tiempo completo

    Job DescriptionAt Axionova Engineering Ltd., the Technical Support Representative is the primary contact for clients seeking technical help with our products and services. This role focuses on diagnosing issues, providing effective solutions, and ensuring excellent customer satisfaction. You will work closely with other teams to improve product performance...

  • Technical Support Representative

    hace 2 semanas

    Madrid, España Axionova Engineering Limited A tiempo completo

    Job Description At Axionova Engineering Ltd. the Technical Support Representative is the primary contact for clients seeking technical help with our products and services. This role focuses on diagnosing issues, providing effective solutions, and ensuring excellent customer satisfaction. You will work closely with other teams to improve product performance...

  • Technical Support Representative

    hace 3 días

    Madrid, España buscojobs España A tiempo completo

    Job Description At Axionova Engineering Ltd., the Technical Support Representative is the primary contact for clients seeking technical help with our products and services. This role focuses on diagnosing issues, providing effective solutions, and ensuring excellent customer satisfaction. You will work closely with other teams to improve product performance...

  • Technical Support Representative with French

    hace 4 semanas

    Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    In collaboration, we are thrilled to partner with a top-tier Outsourcing/BPO consultancy to welcome a skilled Technical Support Representative to join their FinTech support team in Portugal! Position: Technical Support RepresentativeLocation: Remote (Portugal)Work Model: Remote, with an initial 2-week training in PortoEmployment Type: Full-TimeRemuneration:...