Customer Support Representative
hace 4 meses
More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many.
We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.
Our **digital nomad team of more than 1200 professionals **works all over the world. Together, we are solving the prevalent problem of loneliness and shaping Social Life 3.0 — a new digital reality where people will be able to fulfil their needs for communication and attention from other people and artificial life forms.
Our teams of digital nomads live and work remotely from **Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Japan, Australia, Poland, Israel, Turkey, Latvia and many others.**
We are looking for a **Customer Support Representative **for the day shift**.**
**Schedule**:
- Day Shift 5/2 (9AM - 6PM Malta time) Sundays and Mondays off.
**Your main tasks will be**:
- Respond promptly and effectively to customer inquiries, including technical issues, payment-related concerns, and general service inquiries. Handle and resolve customer complaints with empathy and efficiency.
- Engage in indirect sales by providing comprehensive information about our services, assisting customers with setup, usage guidance, and payment procedures.
- Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the CRM system.
- Collaborate and coordinate with internal departments, including remote offices, to ensure seamless customer service delivery and issue resolution.
- Actively participate in process improvement initiatives by providing feedback and suggestions for enhancing the efficiency and effectiveness of customer service operations.
**We expect from you**:
- Minimum of 2 years of experience in a US or UK Customer Call Center Environment, with a proven track record of delivering high-quality customer support.
- Exceptional communication skills, both verbal and written, with a strong focus on ensuring customer satisfaction in every interaction.
- Demonstrated ability to make quick and effective decisions, resolving customer issues promptly and efficiently.
- Strong team player with a proactive "Can Do Attitude" and willingness to collaborate with colleagues to achieve common goals.
- Ability to thrive in a fast-paced environment, working under pressure, multitasking, and prioritizing tasks to meet deadlines.
- Willingness to provide backup support as needed and flexibility to adapt to changing business needs.
- Intermediate/Advanced skills in Google Suite, CRMs and intermediate general web/PC skills.
**What do we offer**:
- **REMOTE OPPORTUNITY** to work full time;
- ** Vacation** 28 calendar days per year;
- ** 7 wellness days per year** (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
- ** Bonuses up to $5000 **for recommending successful applicants for positions in the company;
- Full payment for **professional training, international conferences and meetings;**:
- Corporate discount for **English lessons;**:
- **Health benefits. **If you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee, according to the paychecks. This can be spent on self-purchase of health insurance or on doctor's fees for yourself and close relatives (spouse, children);
- **Workplace organization. **The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
- ** Internal gamified gratitude system**:receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.
**Sounds good? Join us now
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