Customer Success Partner

hace 2 semanas


Barcelona, España SAP A tiempo completo

**We help the world run better**

**Who you’ll become**

Customer Success Partner (CSP) Responsibilities:
Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within assigned customers. The focus of this position is twofold: to maximize the return-on-investment customers receive from their investments in SAP cloud products and to promote revenue growth and renewal protection, which positively impact SAP’s business performance. Your end-goal? To help companies of all sizes solve their unique challenges - and run simpler.

As a CSP within the SAP Academy for Customer Success, you will be responsible to:

- Immerse yourself in a multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSP professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSP focus areas: Enterprise (E-CSP), Human Experience Management (HXM), Digital Supply Chain (DSC), Signavio and Procurement (ISBN).

**What you’ll bring**
- 2-3 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that include resolution and escalation management.
- Multi-dimensional experience: global experience, leadership role, athletics, entrepreneurial/self-starter, volunteerism, music.
- Strong communication skills including fluency in English and local language.
- Proficient interpersonal skills including passion, curiosity, collaborative working style, effective listening skills, professional presence, and empathy.
- Demonstrated ability to collaborate across diverse stakeholders and business functions.
- Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

**About SAP Academy for Customer Success**

The SAP Academy for Customer Success is a world-class training program that develops our next generation customer-facing workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 9-month program strengthens the foundation for a successful career at SAP.

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAPAcademyforCustomerSuccess #SAPCSPProgramG3

The SAP Academy for Customer Success has shifted to a hybrid work model with a 50% in-office expectation.

There is a high likelihood a portion (4-6 weeks) of the program will be held in San Ramon, California in late Q3 of 2024. This decision will be made in Q1 2024.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 379095 | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: Madrid #LI-Hybrid.



  • Barcelona, España SAP A tiempo completo

    **We help the world run better** **COMPANY DESCRIPTION** SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift-up...

  • Customer Success Lead

    hace 2 días


    Barcelona, España Hudl A tiempo completo

    Building a team starts with valuing the team. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. And you'll be part of a culture where everyone feels supported. We also value sports. Not just because of the...


  • Barcelona, España SAP A tiempo completo

    **We help the world run better** **What you´ll do** The SAP Cloud Success Services organization is aiming to create an industry-leading Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our **Virtual Customer Success Partners**) to our customers. Virtual...


  • Barcelona, España SAP A tiempo completo

    **We help the world run better** **YOUR FUTURE ROLE** Are you passionate about building relationships? Does making an impact on client’s digital transformation and adoption journey interest you? Would you thrive in a role where you drive and develop customer relationships in a fast paced, technology space for one of the world’s most valuable...


  • Barcelona, España Nutanix A tiempo completo

    **Job Summary** Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. **About the team** Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will...


  • Barcelona, España Clarivate Analytic A tiempo completo

    We are looking for a Customer Success Associate join our global Customer Success team! The main purpose of the Customer Success Associate is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services, identify...


  • Barcelona, España Walters People A tiempo completo

    Customer Success Engineer Customer Success Engineer ayuda a garantizar la satisfacción y la salud del cliente, además de fortalecer la relación continua con los clientes al proporcionar servicios técnicos de alta calidad. **Funciones Principales**: - Punto de contacto clave del cliente para todos los aspectos técnicos, incluida la incorporación, la...

  • Customer Success

    hace 5 días


    Barcelona, España Marlex A tiempo completo

    Desde Marlex Great People estamos colaborando con una importante empresa ubicada en Barcelona (cerca de la zona de La Sagrera), especializada desarrollar software de gestión (ERP i CRM) para clientes del sector deportivo. Actualmente, la empresa se encuentra en pleno momento de crecimiento, y quiere incorporar **un/a CUSTOMER SUCCESS & SUPPORT** en su...


  • Barcelona, España Dynatrace A tiempo completo

    Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding - Own renewal strategy and subsequent on time renewal of subscription(s) - Identify strategic, new business growth opportunities - Build Dynatrace brand awareness and loyalty in assigned accounts -...


  • Barcelona, España Dynatrace A tiempo completo

    Company Description Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 3000 employees worldwide. Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer...


  • Barcelona, España Autodesk A tiempo completo

    Position Overview The Customer Success Advisor is a role focused on the "Onboard" and "Use" lifecycle stages of our Strategic indirect and direct customers as they deploy Autodesk solutions. You will engage directly with customers through customer nurturing and planning interactions, data-driven triggered actions and reacting to inbound...


  • Barcelona, España Unit4 A tiempo completo

    **Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, España Join Our Team A tiempo completo

    It's with that in mind that Beyond is looking to add Customer Success Manager to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, we've recently built out a new pooled service offering for our SMB clients and you will be a key asset in developing and executing the strategy. This is an exciting opportunity for...


  • Barcelona, España Talent Search People A tiempo completo

    Perfiles Recursos Humanos De duración indefinida Barcelona, Argentina Completa Desde 30.000 € - Incorporación inmediata **¿Dónde trabajarás?**: Se trata de una organización de educación internacional que ofrece programas de inmersión en el idioma español de alta calidad. Ofrecemos clases de español, alojamiento en casas de familia entre...

  • Associate Director

    hace 4 días


    Barcelona, España RateGain A tiempo completo

    Exploring the roleWe are looking for an experienced Customer Success professional to drive success for our customers and drive massive value from our service. This role includes responsibilities in Customer Success (on-boarding, support, services, adoption), Account Management (advocacy, retention, strategic consulting) and outcomes (renewals, up-sell). Job...

  • Associate Director

    hace 4 días


    Barcelona, España RateGain A tiempo completo

    **Exploring the role** - We are looking for an experienced Customer Success professional, knowing Spanish language, to drive success for our customers in Europe and Latin America and drive massive value from our service. This role includes responsibilities in Customer Success (on-boarding, support, services, adoption), Account Management (advocacy,...


  • Barcelona, España Tripadvisor A tiempo completo

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there. Tripadvisor is seeking an experienced a...


  • Barcelona, España LittleBig Connection A tiempo completo

    **Who are we? **:LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available. We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before. - How do we do it?_ Through our platform, which allows: - Clients to...

  • Customer Success Manager

    hace 3 semanas


    Barcelona, Barcelona, España Autodesk A tiempo completo

    Job Requisition ID #24WD76012We are seeking a customer-centric individual to join our team as a Customer Success Manager (CSM) for our named accounts. As a CSM, you will ensure the success and satisfaction of our key customers, driving their adoption and expansion, contributing to their long-term retention and growth. You will report into the Manager of...


  • Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 23WD70711 Position Overview Are you a customer-first thinker? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and the overall experience and success of our customers? If this sounds like you, we are looking for Customer...