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Teamlead Customer Care International
hace 4 meses
Barcelona
- Clienteling & Customer Care
- Team Leader
**Teamlead Customer Care International**:
To support our International Customer Care team we are searching for a Teamlead Customer Care International to be based in our Barcelona office.
**WHAT YOU WILL DO**:
- Manage day-to-day operations for one of our in-house customer care teams
- Provide the best in class customer service
- Setting personal objectives, targets, and guidelines for team members
- Bi-annual team reviews
- Ensure the implementation of coaching and training programs
- Supporting each team member in their personal and professional growth
- Contribute to continuous improvement of our internal processes to strive for an excellent customer experience, on every occasion
- Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues
**WHO YOU ARE**:
- Excellent verbal and written knowledge of English, and excellent knowledge of a second language such as German, French, or Italian would be a plus
- Profound experience and passion for customer service, ideally gained in the e-commerce sector
- Experience in team management and a strong sense of teamwork
- Problem-solving, decision making, and advocating for our customers
- Solid working knowledge of Windows PC, MS Office, and experience with ticketing systems preferred
- Dealing with sensitive customer data
- Pro-active, organized, and the ability to work under time pressure are essential
- Flexible attitude and positive approach to change
**WHAT WE OFFER**:
- Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
- Mobile office / Mobile office abroad (Job and position permitting)
- Language & e-learning courses
- Staff discount
- Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
- Discounted membership for selected sports platforms & gyms
- Private health insurance
- Individual support on mental health & well-being
- Employee Share Purchase Plan
**WHO WE ARE**:
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
