Meeting & Events Assistant Program Manager

hace 3 meses

Madrid, España JLL A tiempo completo

JLL supports the Whole You, personally and professionally.
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
Role Purpose
JLL Work Dynamics is currently searching for a confident and ambitious Meeting and Events Coordinator who is reporting to the Meetings and Events Regional Program Manager Working as part of the overall Meeting and Events Team, this role will be responsible for the coordination of Meeting and Events across region.
What this job involves
**Overall responsibilities include**:
Support and leadership of onsite meeting and events teams
Support and coordination of event stakeholders and partner teams
Ensure Outlook and Meeting room booking systems are up to date
Coordination of event set ups with meeting and events teams
Coordination of meeting and event requests with meeting and events teams ensuring requests are completed in a timely manner
Coordination of employee experience activations and events
Ensuring out of hours meeting and events are coordinated efficiently and effectively
Ensuring service excellence across or region
Coordination of service support such as Facilities, Janitorial and Security Teams
Coordination of Facilities Team to ensure rooms are correctly configured
Ensuring new processes and standards are implemented across sites in conjunction with Program Manager
Operational oversight of region, linking with Program Manager for implementation of global or regional practices and standards
Acting as point of escalation for issues, feeding back to Program Manager where required
Ensuring compliance with EHS requirements and standards for all meeting and event activities
Convey relevant feedback to Line Manager and Program Manager when appropriate
Liaising with Amazon Global Events Services teams where onsite meetings and events cannot be accommodated
All other tasks and duties as required
Leads site visits, planning meetings and final details meetings with Amazon customer and supporting vendor partners
Demonstrates continuous effort to improve operations, service levels, and streamline work process
Key Performance Indicators
Previous experience working within a high-profile corporate environment
Previous hospitality experience is desirable
Fluency in English and local language
Proficient knowledge of Microsoft Office Pack
Very high attention to detail
Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal
Ability to maintain professionalism at all times and be an ambassador of the team
Be an excellent team player with the want to go above and beyond for each other
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both glo

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