Assistant Groups

hace 4 semanas

Madrid, España Meliá Hotels International A tiempo completo

Empresas: Meliá Hotels International Misión del puesto: Reportando a la Groups & Events Manager del complejo, serás el/la responsable de la maximización de ingresos en todas las áreas del hotel y del Palacio de Congresos a través de la planificación y coordinación de grupos y la contratación y planificación de eventos del complejo, atendiendo directamente al meeting planner o cliente para asegurar que los estándares de calidad y servicio superen en todo momento las expectativas del cliente.Qué buscamos?Experiencia mínima de 2 años en Groups & Events en hoteles de 4/5* de Meliá.Experiencia en Congresos y Eventos de alto volumen.Formación acorde al puesto (Turismo, Hostelería, etc.).Nivel alto de inglés.Valoramos conocimiento de otros idiomas.Habilidades de liderazgo, organización, trabajo en equipo, orientación a resultados y al cliente, gestión del cambio, visión global y estratégica.Qué tendré que hacer?Operativa: gestión de grandes eventos.A partir de la firma de contrato será la persona responsable del grupo/evento, actuando como enlace entre el cliente externointerno.Si se produjesen cambios importantes en los servicios contratados para el grupo/evento, elaborar anexo a dicho contrato.Actualización de proformas: hace el seguimiento de depósitos y pagos de acuerdo a las fechas estipuladas en el contrato actualizando la factura pro-forma y enviándosela al cliente cuando sea necesario.Gestión Eventos: proceso y estándares.Gestión cierre facturación grupos/eventos: revisar facturación con responsable facturación.Analizar las necesidades del cliente para así empezar con el upselling de A&B / servicios, maximizando las ventas y el beneficio.Fidelizar a los clientes del PCP/ Hotel mediante el establecimiento de una excelente relación y un seguimiento constante.Colabora en la implantación de la estrategia comercial del PCP y Hotel.Visitas de Inspección: proceso y estándares.Cuando requerido por el Operations Manager, participa en visitas de inspección dando apoyo al departamento de ventas, principalmente para visitas que precisan de amplios conocimientos técnicos y de estructura del hotel / PCP.Actualización Eventos en Opera: proyección de salones y banquetes.Actualizar control de grupos Overflow Hoteles Espacios de reunión, conocimiento de las instalaciones PCP y HTL: capacidades y montajes.Revisión de salones a primera hora verificando las BEO del día.Operativa in-House: interacción y funciones con el meeting planner u organizador.Elaboración de órdenes de servicio internas con el programa/servicios del Evento.Es responsable de la planificación y dirección de la reunión pre-convención (pre-con) para asegurarse que se establece una relación directa entre los jefes de departamento y el meeting planner al cargo del grupo.Comunicación de cambios a los dptos.implicados en la operativa del Evento.Requisitos :

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