Customer Service Agent

hace 6 meses

Barcelona, España Younited A tiempo completo

Gostas de desafios? És uma pessoa dinâmica com vontade de aprender e de fazer parte de uma grande equipa de trabalho?

Na Younited estamos à procura de um Customer Service agent em Barcelona para o mercado português de empréstimos ao consumo. Procuramos novos talentos que queiram entrar no mundo financeiro e nos ajudar a crescer

**As tuas responsabilidades, dentro da Área de Operações, serão**:

- Emissão e receção de chamadas aos clientes que têm um pedido na entidade para aconselhar o cliente e esclarecer dúvidas sobre o produto.
- Gestão dos pagamentos antecipados, amortizações dos diferentes clientes e imputação dos mesmos.
- Manter um nível de serviço ótimo de trabalho para com o cliente e melhorar a sua experiência.
- Garantir a correta execução do processo PARI conforme os parâmetros definidos pela empresa.
- Apoio na integração e adaptação dos processos de atendimento ao cliente.
- Recolher informação e alimentar relatórios para a área de operações da entidade.

**O que procuramos?**:

- Orientação para o cliente e para resultados.
- Experiência em atendimento ao cliente e/ou venda.
- Pessoa dinâmica e motivada.
- Proativa e jogador de equipa.
- Aberta a inovar e simplificar processos.
- Domínio de ferramentas da Microsoft.

**O que oferecemos?**:

- Contrato sem termo (salário base + objetivos).
- Possibilidades de crescimento.
- Ambiente jovem e dinâmico.

A Younited é uma das Fintech com maior projeção em toda a Europa. A operar desde 2011 e com presença em França, Itália, Espanha, Portugal e Alemanha, é a única plataforma digital de créditos ao consumo na Europa com licença para operar como entidade de crédito. O seu modelo inovador permite a investidores qualificados (tanto particulares como empresas) financiar diretamente empréstimos ao consumo através de um modelo colaborativo.

Desde o seu lançamento, a Younited concedeu mais de 1.000 milhões de € em crédito nos países onde opera e já conta com mais de 450 colaboradores.

Então, do que estás à espera? Vais-te inscrever?

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