First Line Analyst

hace 2 semanas

Barcelona, España Computacenter A tiempo completo

**First Line Analyst (French & Spanish native or bilingual ) - New project**:
**Location**: Barcelona | **Job-ID**: 203424 | **Business Unit**: IT Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

We are looking for an IT Service Desk analyst speaking fluently French, Spanish & English to join a new team

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.
- You are native or fluent in French, Spanish and English.
- You are interested in learning about IT.
- You have a positive, can-do attitude and you like problem-solving.
- You have logical thinking and enjoy helping other people to solving issues.
- You have outstanding communication skills and customer focused mind-set.
- You enjoy working in a team.
- You respect the time schedule and are punctual.

Your daily tasks will be:

- Keeping daily contact with our users contacting us from all over the world.
- Resolving IT issues of our partners to facilitate their office work.
- Documentation and logging of calls on the ticketing tool.
- Delegation of complex problems to the competent teams.
- Maintaining and improving customer satisfaction level.
- Communication with your direct team members and different departments.

What do we offer you?
- Is an 95% remote position.
- Intensive shift - 9h45 a day / 4 days a week, from 6am to 11pm
- Up to 5 free days in a raw.
- Fully paid training from the beginning.
- Ticket Restaurant and Private health insurance with Sanitas (1980€ per year).
- Performance Bonus
- Career development and leadership program opportunities.
- Free online language classes (GER, FRE, SPA & ENG).
- An international environment where people support and respect teach other.

Fast recruitment process

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