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Innovative Solutions Partner Immunology
hace 2 meses
386861BR
**Innovative Solutions Partner Immunology - Madrid & CyL**:
Spain
**About the role**
**Location**: Madrid #LI-Onsite
**Area to cover**: Madrid and Castilla y León
**About the role**:
2xfast 2xmore, this is how patients should have their experience improved inside the health care system either with an early diagnosis either with a better therapy, that's why primary care and hospital care have been supported with additional efforts.
As an ISP, you will develop a natural understanding of customer challenges with respect to patients and to the identification of solutions that improve patient care, while developing and managing relationships with key partners within accounts.
**Key Responsibilities**:
- Map, understand, select and deploy innovative solutions (both digital and non-digital beyond the pill solutions) with the aim to address/solve specific pain points in the patient journey.
- Lead customer experience mapping and patient journey initiatives and act as an internal business partner to accelerate time to treatment and ensure the best customer experience.
- Identify and analyze opportunities to improve processes, practices, and procedures using a portfolio of projects and innovative methodologies.
- Rise and support digital initiatives with curiosity, measuring impact and guaranteeing appropriate communication results to internal and external stakeholders.
- Strongly get along with multiple partners; internally (Immunology, ComEx Head, Business Franchises, market access, HEOR, public affairs, medical, digital, legal and compliance, procurement & purchasing, finance) and externally (customers, vendors, etc).
- Customize solutions to suit the needs of the specific brand team and customer base.
- Support the CSU CoE with legal and compliance checks by reviewing contracts from a practical field perspective.
- Manage day-to-day vendor activities in the field.
**Commitment to Diversity & Inclusion**:
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Role Requirements**
**Essential requirements**:
- University degree (scientific, life sciences, economics or business degree).
- At least 3 years of previous experience with customer facing roles like marketing, sales, market access, etc, in pharmaceutical industry or consultancy, innovation in the public sector or hospital environment.
- Knowledge and experience about the National healthcare ecosystem.
- Strong stakeholders management, deep experience in agile ways of working and project management.
- Negotiation and persuasion skills, interpretation and efficient communication of complex information, customer experience approach.
- Fluent written and spoken English and Spanish languages.
**Division**
Innovative Medicines International & Chief Commercial Office
**Business Unit**
Region Europe IMI
**Work Location**
Madrid
**Company/Legal Entity**
Novartis Farmacéutica, S.A.
**Functional Area**
Sales
**Job Type**
Full Time
**Employment Type**
Regular
**Shift Work**
No
**Early Talent**
No
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