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L2 End User IT Support Technician
hace 4 semanas
L2 End User IT Support Technician (M/F/d)
- Spain - Madrid
- Young professionals
- Full-time
**—** Your Benefits **—****:
- Buddy program- Internal career development- International environment- Job with purpose- Mentor program- Onboarding program**Your skills**:
- Soporte informático a los usuarios y a la infraestructura de los clientes locales y remotos, incluido VIPs.
- Un mínimo de dos a tres (2-3) años de experiência directa en el servicio de hardware para PC y portátiles
- Certificados: Informática / microinformática / HW y SW / Sistemas Operativos
**Your Tasks**:
Como técnico de Hemmersbach, harás felices a los usuarios finales de empresas de renombre cada día gracias a tu comportamiento amable y competente. El contacto directo con el cliente con diversas necesidades en el ámbito de nível 2:
- Ayudarás a los usuarios con sus problemas y peticiones, poniendo una sonrisa en sus caras.
- Analizarás los errores, mantendrás el hardware, montarás/desmontarás estaciones de trabajo, instalarás y configurarás nuevo software (IMACD) y gestionarás las cuentas de usuario a través de Active Directory.
- Registrarás tu planteamiento y tu solución a los problemas en un sistema de tickets.
- Resolución de incidencias de los técnicos de microinformática, registrando y controlando las mismas en herramientas de ticketing.
- Soporte local a técnicos residentes y remoto al resto de sedes del Grupo Corporativo, según demanda. - Deployment
- actualización de hardware.
- Soporte "manos y ojos" / "manos inteligentes".
- Interacción con proveedores de servicios externos.
- Asistencia a conferencias telefónicas semanales con el equipo internacional (en inglés).
- Control y gestión del inventario actualizado mensualmente.
**Be part of us**:
Hemmersbach presta servicios de infraestructura de TI en más de 190 países con 50 filiales propias. Prestamos servicios exclusivamente para las empresas líderes del sector de las TI. Vamos más allá: no sólo entusiasmamos a nuestros clientes, sino que también hacemos del mundo un lugar mejor: el 20% de nuestros beneficios se destina a nuestras acciones directas Hemmersbach Rhino Force, Hemmersbach Kids' Family y Hemmersbach Climate Force. Por eso Hemmersbach es la empresa de TI con fines sociales.
