User-Oriented It Technician

hace 3 semanas


Madrid, España Bioinformatics Barcelona A tiempo completo

The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries.
The CRG is composed of an interdisciplinary, motivated, and creative scientific team supported by a flexible and efficient administration and high-end innovative technologies.The User-oriented IT Technician will work with other IT team members, dealing with user-oriented tasks.
Part of the work will be in the helpdesk area, answering user requests.
The rest of the time will be distributed between training and system administration user-oriented tasks (cybersecurity, networking, Office 365, etc.
).The main responsibilities are:Helpdesk:Provide general IT support to users and triage issues to more specialist team members.Installation and support of computer hardware and software, AV equipment in meeting rooms, printers, telephony, and mobile devices.Maintain the inventory database of all IT equipment and software.Systems Administration:Management and support of the user-oriented services provided by the IT department including Email, Office 365, Microsoft Teams, SharePoint, Active Directory, etc.Management of the IT infrastructure including network switches and firewalls.User Training:Organization of user training related to any IT services, in collaboration with the Training & Academic Office.Review of IT documentation.About the DepartmentThe IT Department is responsible for providing IT services to over 500 users (employees or collaborators) located in Barcelona Biomedical Research Park – PRBB.
The department is divided into 3 areas: the Helpdesk team – responsible for direct support to users, the Systems Administration team – in charge of administrating all IT systems, and the Web team – responsible for web development and support.#J-18808-Ljbffr



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