IT Support Technician
hace 2 días
The Information Technology team is looking for an IT Support Technician to provide technical assistance, both on-site and online, to students, professors, and staff, answering questions, solving technical problems, and maintaining the company’s network, software, and computer and audiovisual equipment.
**Key Action Areas**:
- Give support to the resolution of stakeholders’ technical incidents
- Understand the needs of different stakeholders in order to identify and specify technical solutions to support them.
- Installation and configuration of network hardware and software
- Installation and configuration of peripherals
- Installation and configuration of videoconference and IP telephony equipment
- Installation and configuration of audiovisual equipment
**Requirements**:
- Bachelor’s degree
- High level of written and spoken English and Spanish
- 3 years of experience in IT Support departments, technology or consulting companies is desirable
- Knowledge of network videoconferencing systems, networks, name servers, tcp/ip stack, routing, and web and mail servers
- Knowledge of Office 365, Outlook, One drive, SharePoint, Teams, Google Apps and Active Directory
- Teamworking and problem-solving skills, customer oriented
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