IT Support Technician

hace 4 semanas

Madrid, España Treatwell A tiempo completo

**IT Support Technician**

The IT Support Technician sits in the IT Services team and is responsible for providing IT Support to the business and our employees. We are a cloud first environment which goes along with our cloud first thinking. We are an 80% macOS end user environment, with a number of Windows and Linux/Unix users.

The team is responsible for all purchasing and management of end user hardware, software, licensing, onboarding and offboarding for employees. We provide end user training to our employees and engage with other internal departments and teams. We also support Internal and external company events and projects.

Based at Treatwell’s Madrid Office, where you will be part of a team of a larger European team. You will be part responsible for and facilitate the day to day running of our Madrid office. You will be required to be in the office for a minimum of 4 days per week, with one working day from home.

This is a fantastic opportunity for someone seeking a new challenge and to join a team who are dynamic and hard working. The business has entered a period of sustained growth having recently gone through a transitional phase.

**About you**:

- You are capable of providing a positive end user experience and outcomes.
- You are approachable with excellent communication and people skills at all levels and have the ability to build key internal relationships and vendor relationships.
- You feel confident in supporting MacOS - OSX, MSFT Windows and other platforms and systems.
- You can work with or have experience of working with people across territories from various cultural backgrounds.
- You have excellent analytical and problem solving skills.
- You are able to differentiate when presenting non technical and technical solutions to end users and your team.
- You have a proactive approach, experience in producing and running projects, excellent end user interaction and excellent communication skills at all levels.
- You are open minded with an ability to learn new ideas and present fresh approaches.
- You have vendor management and engagement.
- You have remote support + hands on support hardware experience.
- You are fluent in both English and Spanish. Other languages are a plus.

**The tools and software**:

- Adobe Creative Cloud (Administration).
- Confident in supporting MacOS / OSX + (Apple Business manager).
- MSFT Windows 10/11
- JAMF (Administration)
- Ninja One (Administration)
- Atlassian Jira, Confluence
- Ubiquiti UniFi AP management
- AWS Know how (not essential)
- Google Workspace (Experienced Administration and know how)
- Google Meet and associated hardware setup and configuration
- IntelliJ (Administration)
- Lastpass (Administration)
- Slack (Administration)
- Microsoft Office 365 (Administration)
- VONAGE VOIP Telephony (Desirable)

**About Treatwell**

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 800 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And.breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

**We’ll treat you with**:

- 40€ Monthly vouchers to be used in our Treatwell marketplace
- Learning and development team budgets to help your development
- Gym membership discount
- A dynamic organisation with regular social events and lots of other cool parties
- A great atmosphere in the office where you will work 4 days a week & 1 day from home (of your choice)
- A challenging job at one of the fastest-growing companies in Europe
- Enhanced parental pay & leave policy
- Free fruit and coffee
- An office near Quevedo Metro station, the heart of Madrid
- Access to a range of courses

**Our interview process**:

- Phone screen with the recruiter
- Technical interview with the managers
- Soft skills interview with Spanish country team

**Equal Ops

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