IT Support Technician

hace 4 semanas

Madrid, España Global Knowledge A tiempo completo

**IT Support Technician**

At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are curious, agile and most of all, true. Join us in our quest to democratize learning and help individuals unleash their edge.

OVERVIEW:
SERVICE DESK RESPONSIBILITIES:

- Troubleshoot and resolve end user hardware, software and network issues
- Respond to Help Desk support line and ticketing system
- Make-ready of equipment for new hires
- Schedule, ship and track equipment for repairs and delivery to end users
- Support network access including DHCP and DNS for end users
- Software updates, drivers, knowledge bases, FAQs, etc.
- Mange user accounts with Active Directory
- Track hardware/software through asset management system
- Manage different systems for user access and connectivity
- Manage the deployment of mobile devices
- Provide Tier II support

IT-SUPPORT RESPONSIBILITIES:

- Monitor virtual classrooms to check if everything is ok with delegates and instructors.
- Help delegates having issues to connect to the event, showing them how to reset passwords or how to address any other problems (audio etc).
- Show instructors how the different platforms work.
- Create all the virtual rooms according to our training planning (Zoom, Webex, Meets).
- Delegate attendance report management.
- Manage all recordings to make them available to delegates.
- As we also deliver in-class courses, it is necessary to rebuild machines according to each course specs, and also check whether the instructor has everything ready for the class.
- Management of devices in the office (printers, security cameras, screen TV etc)
- Prepare classrooms (tables, chairs, video projector, board and cameras) and also software & hardware, for both instructors and delegates.
- Network blackouts management.

OPPORTUNITY HIGHLIGHTS:

- Become part of a dynamic and growing team taking learning programs to a global market. This position supports the delivery process for all students and trainers. This role provides an excellent opportunity to discover the world of training at a leading global organization and form part of the Operations team.

SKILLS & QUALIFICATIONS:

- Must have good listening and communication skills, as direct executive interaction is required.
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Must be fluent with MS Windows operating systems, Mac OSX and Apple IOS
- Experience with Microsoft Office 2013, 2016 and O365
- Experience with configuration with antivirus and other security tools
- Possess desire to keep up with technology
- Program Management
- Ability to multitask
- Basic networking skills and TCP/IP concepts
- Strong computer and printer troubleshooting skills
- Internet knowledge for accessing software updates, drivers, knowledge bases, FAQs, etc
- Troubleshoot, analyze, resolve, and document problems
- Must have the ambition to learn and excel in a rapidly growing, fast-paced environment.
- Very good command of English in order to hold frequent conversations with English native speakers (B2 level or higher is required).

EDUCATION & CERTIFICATIONS:

- We are looking for someone with a degree in computer science or equivalent.

OUR VALUES

WE ARE PASSIONATELY COMMITTED TO LEADERSHIP, LEARNING, AND SUCCESS. WE EMBRACE EVERY OPPORTUNITY TO SERVE OUR CUSTOMERS AND EACH OTHER AS:

- ONE TEAM
- OPEN AND RESPECTFUL
- CURIOUS
- AGILE
- TRUE

MORE ABOUT SKILLSOFT:
Skillsoft delivers online learning, training, and talent solutions to help organizations **unleash their edge**. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets - their people - and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

**Thank you for taking the time to learn more about us.**
**If this opportunity intrigues you, we would love for you to apply**

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.

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