Supervisor - Emea Market

hace 7 meses


Barcelona, España Webhelp A tiempo completo

**Location**
- Barcelona, Spain**Language**
- English***

**Description**:
Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for English speaking -Supervisor to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.
- Your benefits at Webhelp:
- Long-term and full-time position
- Schedule: Monday - Friday from 09:00 to 18:00- 28.000 euros gross/year + up to 4.000 euros gross/year in bonus
- Lots of discounts with our partners
- Free after work activities
- Growth opportunities to progress
- New and modern office located where the action is

What you’ll experience at Webhelp

As a Supervisor in our team, you will:

- Accountable for operational excellence and quality of the team in charge, this includes (but not limited to) Scheduling, maintain SLA, reach defined KPIs, etc.
- Responsible for team day to day management, recruitment & Ensures action plan execution
- Key contact for project manager and single point of contact
- Makes decision on 1st level escalations for sales related topics and identifies issues that require
- Manages IT solution and infrastructure
- Based on data analysis, propose to the Project Manager action plans in benefit of the business and/or quality improvement.
- Delivery the above-mentioned action plans and support the deployment of the plans requested
- Ensures the team is properly equipped (telephony, computer, access to assets, etc...)
- Test tools and web updates/ solutions and provides structured feedback
- Assures delivery of the agreed control metrics to the relevant teams
- Defines clear and adaptable operational plans

We’ll be a great match if you:

- Minimum 3-year experience in operations and people management
- Fluent in English (Other languages welcome)
- Knowledge of eCommerce principles, Digital Marketing and key factors of online sales success. Minimum of 2 years of related professional experience.
- Previous experience with content optimization related project
- University degree in marketing, ecommerce, business administration preferred but other degrees will be considered
- Excellent negotiation, management, and strong communication skills (verbal & written) including excellent presentation skill
- Good computing literacy (Windows, Office, etc.)

Don’t meet every single requirement?

Who we are

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp

Webhelp is an equal-opportunity employer

RRQ23-003917-1-EMEA



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