Customer Service Team Lead for a Luxury Automotive

**Your responsibilities and impact as a Customer Service Team Lead will be**: - Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...

Tasks Your responsibilities and impact as a Customer Service Team Lead will be: - Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...

Tasks Your responsibilities and impact as a Customer Quality Analyst for a Luxury Automotive Brand will be: - Identificate overall quality gaps and coordination of definition and implementation of measures for identified gaps with team leaders and trainers. - Preparation, realization, and wrap-up of calibrations or quality workshops. - Documentation of...

Tasks Your responsibilities and impact as a Customer Quality Analyst for a Luxury Automotive Brand will be: - Identificate overall quality gaps and coordination of definition and implementation of measures for identified gaps with team leaders and trainers. - Preparation, realization, and wrap-up of calibrations or quality workshops. - Documentation of...

Tasks Your responsibilities and impact as a Customer Quality Analyst for a Luxury Automotive Brand will be: - Identificate overall quality gaps and coordination of definition and implementation of measures for identified gaps with team leaders and trainers. - Preparation, realization, and wrap-up of calibrations or quality workshops. - Documentation of...

Tasks Your responsibilities and impact as a Customer Quality Analyst for a Luxury Automotive Brand will be: - Identificate overall quality gaps and coordination of definition and implementation of measures for identified gaps with team leaders and trainers. - Preparation, realization, and wrap-up of calibrations or quality workshops. - Documentation of...

Tasks Your responsibilities and impact as a Customer Care Agent for a Luxury Automotive Brand will be: - Representing our client´s products and services - Being the first point of contact for customers of our client - Supporting the development of the Customer Interaction Center by introducing your ideas - Using your communication skills to help customers...

Our client, a dynamic player in the luxury sector, is seeking an experienced Customer Success Lead to spearhead their Customer Success department. Are you passionate about delivering exceptional customer service to customers and clients within the luxury property branche? In this role, your main focus is leading the department with a focus on Customer...

**Performance Marketing Manager - Luxury Brand** **About VDB Luxury Properties**: At VDB Luxury Properties, our mission is to disrupt the real estate market by redefining how luxury properties are rented, purchased, or managed in Barcelona and its surroundings. We are experiencing explosive growth, with big plans for the future, and are not slowing down...

**About the job**: We are building Porsches’ Customer Relations Hub (CRH) in Barcelona together with you. At the CRH we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center - but way better! You are an essential part of Porsches customer success, so you might as well call...

Empowering people, creating technology. **Responsibilities**: - Team Lead of of 4 people (experience not mandatory)- Complete customer management: telephone service, offers, orders, documentation, etc.- Archiving and management in CRM and SAP and maintenance of the system.- Communication and support to other KLI departments to support the global objectives...

**Your responsibilities and impact as a Customer Quality Analyst for a Luxury Automotive Brand will be**: - Identificate overall quality gaps and coordination of definition and implementation of measures for identified gaps with team leaders and trainers. - Preparation, realization, and wrap-up of calibrations or quality workshops. - Documentation of...

**Your responsibilities and impact as a Customer Quality Analyst for a Luxury Automotive Brand will be**: - Identificate overall quality gaps and coordination of definition and implementation of measures for identified gaps with team leaders and trainers. - Preparation, realization, and wrap-up of calibrations or quality workshops. - Documentation of...

**Your responsibilities and impact as a Customer Quality Analyst for a Luxury Automotive Brand will be**: - Identificate overall quality gaps and coordination of definition and implementation of measures for identified gaps with team leaders and trainers. - Preparation, realization, and wrap-up of calibrations or quality workshops. - Documentation of...

**Your responsibilities and impact as a Customer Quality Analyst for a Luxury Automotive Brand will be**: - Identificate overall quality gaps and coordination of definition and implementation of measures for identified gaps with team leaders and trainers. - Preparation, realization, and wrap-up of calibrations or quality workshops. - Documentation of...

Company DescriptionCasa Bures Barcelona is the ultimate luxury private building where a 24/7 concierge service is provided Role DescriptionThis is a full-time on-site role for a Luxury lifestyle concierge at Casa Burés Barcelona. The Luxury lifestyle concierge will be responsible for providing exceptional concierge services, managing reservations, handling...

Company DescriptionCasa Bures Barcelona is the ultimate luxury private building where a 24/7 concierge service is provided Role DescriptionThis is a full-time on-site role for a Luxury lifestyle concierge at Casa Burés Barcelona. The Luxury lifestyle concierge will be responsible for providing exceptional concierge services, managing reservations, handling...

We are seeking an experienced Collections Team Lead to join our Barcelona office. As the Collections Team Lead, you will manage a team of collection specialists to ensure timely and efficient recovery of outstanding debts.This is a hybrid role (2-3 days in the office), reporting directly to the Head of OTC and the office is based in Barcelona (Poblenou)What...

An important company in the luxury sector wants to incorporate in their team a CUSTOMER SERVICE TRAVEL RETAIL. **Mission**: Develop relationships with the Global TR Customers in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service levels and...

**Descripción de la compañía**: **Descripción del puesto**: Summary About Gucci Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and...