Quality Analyst for Customer Service Luxury

hace 1 mes

Barcelona, España Blu Selection A tiempo completo

Tasks

Your responsibilities and impact as a Customer Quality Analyst for a Luxury Automotive Brand will be:

- Identificate overall quality gaps and coordination of definition and implementation of measures for identified gaps with team leaders and trainers.
- Preparation, realization, and wrap-up of calibrations or quality workshops.
- Documentation of quality gaps, measures, and roadmaps to constantly increase service quality
- Preparation and presentation of quality reporting
- Development, realization, and analysis of customer surveys and mystery activities as well as identification of customer follow-up activities

**Requirements**:
Skills, qualifications and interests you need to succeed in this role:

- Having excellent verbal and written communication skills
- Native level of French and professional/Fluent level of English
- Accurate and well-structured analytical skills
- Willingness to understand complex automotive products/services
- Motivated and empathetic personality, but also assertive and self-confident
- Well-structured and self-dependent working style
- Applicable experience in customer service and knowledge in the automotive industry is a PLUS

**Benefits**:
What´s in it for you?
- Competitive salary
- Working in a fast-paced and highly changeable environment
- Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands
- Working in an inclusive, diverse, and international team
- Possibility to partially work from home after the initial training months
- Starting date: mid-March 2023

**Your future company**:
An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater to the needs of their international clientele. The Customer Service department in Barcelona will focus on the markets of various European countries.

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