Customer Service Knowledge Analyst

hace 3 semanas


Barcelona, España Blu Selection A tiempo completo

Our client - a luxury automotive brand - is creating their Customer Interaction Center from scratch and they are looking for a Knowledge Analyst to revolutionize their customer service quality. For this, we are looking for someone with previous experience in knowledge/data analytics in the (luxury) customer service industry. By actively joining the organization, you will be a true brand ambassador. Interested to learn more?

Tasks

Your responsibilities and impact as a Customer Service Knowledge Analyst for a Luxury Automotive Brand will be:

- Managing the overall information in the interaction center and maintaining an overview of the content available
- Ensuring knowledge accuracy and quality of the latest information by stakeholders in the customer interaction center
- Independently creating content based on input from multiple stakeholders
- Securing integration of new knowledge into operational systems, programs, and training
- Preparing and communicating new knowledge to relevant knowledge recipients based on relevance evaluation
- Develop and update training content
- Creating content, coordinating review/approval process with stakeholders and if necessary, coordinating translations

**Requirements**:
Skills, qualifications and interests you need to succeed in this role:

- Senior-level specialist with several years of experience in knowledge management
- Experience in a customer service position
- Having excellent verbal and written communication skills
- Full professional proficiency in English
- Technological affinity to handle technical content
- Willingness to understand complex automotive products/services
- Motivated and empathetic personality, with a self-dependent and accurate working style.

**Benefits**:
What´s in it for you?
- Competitive salary
- Working in a non-hierarchical, fast-paced and highly changeable environment
- Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands
- Working in an inclusive, diverse, and international team
- Possibility to partially work from home after the initial training months

**Your future company**:
An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater to the needs of their international clientele. The Customer Service department in Barcelona will focus on the markets of various European countries.



  • Barcelona, España Blu Selection A tiempo completo

    Our client - a luxury automotive brand - is creating their Customer Interaction Center from scratch and they are looking for a Knowledge Analyst to revolutionize their customer service quality. For this, we are looking for someone with previous experience in knowledge/data analytics in the (luxury) customer service industry. By actively joining the...


  • Barcelona, España Desigual A tiempo completo

    If you consider yourself a team player, customer focus, dynamic, you also are a fashion passionate, we have an opportunity for you in our offices in Barceloneta. As a Customer Service Analyst you will have the responsibility to optimize the Omnichannel Services related processes and tools under his/her responsibility (payment & fraud prevention, preparation...


  • Barcelona, España Mattel A tiempo completo

    **Company Description** CREATIVITY IS OUR SUPERPOWER.** It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when...


  • Barcelona, España Mattel A tiempo completo

    **CREATIVITY IS OUR SUPERPOWER.** It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as...

  • Customer Service Analyst

    hace 3 semanas


    Barcelona, España Novartis A tiempo completo

    **AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...


  • Barcelona, España Amcor A tiempo completo

    BG Customer Service Transformation Analyst **Location**:Barcelona, ES - Lodz, PL - Alzira, ES**Function**:Operations/Production/Manufacturing**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:Remote**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.** Here at Amcor,...


  • Barcelona, España Dow Jones A tiempo completo

    The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s,...


  • Barcelona, España Gartner A tiempo completo

    .About the Role We're looking for a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team. Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft,...


  • Barcelona, España Gartner A tiempo completo

    About the RoleWe're looking for a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team. Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft,...


  • Barcelona, España Gartner A tiempo completo

    About the Role We're looking for a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team. Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft,...


  • Barcelona, España Blu Selection A tiempo completo

    Our client - a luxury automotive brand - is creating their Customer Interaction Center from scratch and they are looking for a Workforce Analyst to revolutionize their customer service quality. For this, we are looking for someone with previous experience in workforce analytics/optimization in the (luxury) customer service industry. By actively joining the...

  • Cic Operations

    hace 3 semanas


    Barcelona, España Porsche Digital España A tiempo completo

    We want to build Porsches’ Customer Interaction Center (CIC) in Barcelona together with you. At the CIC we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center - but way better! You are an essential part of Porsches customer success, so you might as well call yourself a...


  • Barcelona, Barcelona, España Bosch A tiempo completo

    Company OverviewBosch Service Solutions is a leading global motor company that offers innovative solutions for the automotive industry.Job DescriptionWe are seeking a highly skilled Customer Service Agent to join our team. As a customer service representative, you will be responsible for providing exceptional support to customers who drive automobiles,...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    We are seeking a highly skilled Lead Trainer and Knowledge Manager to join our Customer Service team. Located in Spain, this full-time position offers a competitive salary of €45,000 per year.As a Lead Trainer and Knowledge Manager, you will be responsible for driving organizational effectiveness through exceptional training and knowledge management...

  • Global Shares

    hace 7 meses


    Barcelona, España JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** Global Shares a JP Morgan Company are currently expanding our service desk team and are seeking a Customer service analyst to service our clients through the Czech language. **Responsibilities**: - Escalate unresolved issues to 2nd and 3rd line support teams - Interact with other areas of the company in resolving queries raised by...

  • Workplace Solutions

    hace 2 meses


    Barcelona, España JPMorgan Chase A tiempo completo

    If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you. As a Customer Service Analyst within JP Morgan Workplace Solutions, you will be a prominent point of contact for our participants. This client-facing role promotes exceptional customer service and innovation, demanding good...

  • Workplace Solutions

    hace 2 meses


    Barcelona, España JPMorganChase A tiempo completo

    **JOB DESCRIPTION** If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you. As a Customer Service Analyst within JP Morgan Workplace Solutions, you will be a prominent point of contact for our participants. This client-facing role promotes exceptional customer service and...


  • Barcelona, España BESIDE A tiempo completo

    At **BESIDE **we are committed to the best talent in the technology sector. We have a Recruitment unit specialized in Engineering profiles to join our clients' staff. We work with a wide range of companies, which will allow us to find you the position that best suits your needs and professional interests. You will be able to join the most innovative...

  • Workplace Solutions

    hace 2 meses


    Barcelona, España JPMorgan Chase A tiempo completo

    If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you. As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service. **Job...

  • Idam Service Analyst

    hace 7 meses


    Barcelona, España Unilabs A tiempo completo

    **Why are we recruiting** At Unilabs we are currently transforming the IT landscape by consolidating infrastructure and IT services at a global scale. As a critical part of this consolidation **Identity and Access Management** capabilities are one of the core building-blocks and enablers. Therefore, we are hiring identity and directory experts to lay our...