Customer Success Manager

hace 5 días

Barcelona, España EXOGROUP A tiempo completo

ExoClick is an innovative and global ad company serving 12 billion daily geo-targeted ads to web and mobile advertisers & publishers. We are part of EXOGROUP, a set of companies made up of +180 talents and offering a wide range of services within the digital business landscape with headquarters in Barcelona and offices in Dublin, Porto, Valencia, Madrid, Tarragona, and Buenos Aires.

We are revolutionizing the online ad-serving industry for advertisers, publishers, and networks alike and are seeking to recruit a Customer Success Manager for our Barcelona office.

**Role**:
Working within the ExoClick Customer Services department, you will have the responsibility of providing our clients with the highest level of client service. Additionally, you will have targets to meet in generating additional client revenues through sharing product knowledge and upselling.

**Responsibilities**:

- Taking ownership of unresolved issues and following them through to the customer’s complete satisfaction.
- Manage workflows/reports to agreed KPIs
- Identify business opportunities for revenue growth and work closely with our Sales department
- Proactively assist customers to optimize and scale up accounts activity.
- Onboard, assist, and retain customers

**Essential Requirements**:

- Previous customer service experience (Minimum 2 years)
- You are fluent in/or native English
- Strong oral and written communication
- Multi-tasking abilities
- Demonstrate initiative and proactivity
- Flexibility in working hours to meet business needs
- Proficient with PC-based software and browsers
- Ability to work independently with mínimal supervision
- Comfortable with all types of Adult content websites

**Desirable skills**:

- Fluent 2nd language written skills especially Russian/ Chinese/ French/ Portuguese/ German
- Sales experience with online advertising/publishing
- Technical knowledge especially working with HTML, JAVASCRIPT, proxies, etc.
- Knowledge of website construction and/or online advertising

**Work Shift**:
Night shift Wednesday
- Saturday

Hybrid modality: Remote/office work

**What we offer**:
We offer a position in a young, dynamic and international team made up of 30 nationalities.

We offer exceptional working conditions in unique offices high up in the Torre Mapfre, one of Barcelona's world-renowned landmarks, located right on the city's seafront.

Additionally, we offer the opportunity for permanent training, personal development, and ambitious career growth.

Most of all, we offer a position on a team that thrives on achievement, success, and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have an innovative, winning mentality, this position is for you

**Our company benefits**:

- Private health insurance
- Your Birthday off as a paid holiday
- Flexible compensation plan: travel, meals & childcare
- ExoClick University, our in-house training
- Employee referral program bonus
- Offsite team building days out
- Office games room/chill-out zone
- Organic fruit
- Weekly team breakfast
- Yoga classes
- Massages
- English & Spanish classes
- Subsidized lunches - Local restaurant discounts

Is this not the right role for you? Then make sure to check out all other roles we have open for you on our careers website.

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