Senior Program Manager Emea

hace 6 meses

Madrid, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

The Senior Program Manager EMEA S&LP Customer Fulfilment, is responsible for ensuring that their area of responsibility efficiently and effectively provides security services and asset (lives, buildings, equipment, data, & professional property) protection through design of physical infrastructure and processes across EMEA Customer Fulfilment environment.
The Senior Program Manager is supporting the operations organization: Working with the Operational teams as well as cross-functional teams throughout the organization. They will be instrumental in propelling network wide projects to effect continual improvements in business goals, productivity and development of Loss Prevention within the company.
The Senior Program Manager is field based. They will be required to engage with, and influence global-, regional
- and local business senior leadership.
Key deliverables
Subject matter Expert for CF to Risk assessment and management; S&LP Performance Management; Regulatory, legal and labour compliance; Compliance to internal standards; Handling incidents, investigations and MO intelligence; Crisis management and resilience; Key internal and external contacts.

**Key Responsibilities include**:

- Work with cross functional teams to develop and deploy specific programs to motivate associates and staff to comply with policies, programs, standards and guidelines
- Enhance, track, and report on metrics, which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
- Assist with investigations of internal and external theft and fraud and conduct interviews when appropriate
- Develop action steps to support internal customers in resolving identified issues and mitigating risks, including identified certified contractors who resolve physical security system issues
- Support crisis management planning and emergency response for facilities
- Develop business cases which receive the required approval, financial and technical resources, and the support of appropriate management to enact desired changes
- Handle a high volume workload and in fast pace, complex, changing environment
- Organise complex data streams and identify meaningful, actionable trends

Madrid, ESP
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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