Sr. Sales and Program Manager, Mass Account
hace 3 semanas
Bachelor’s Degree in Business, Marketing, Math/Statistics, Economics, Computer Science or a similar field
- 6+ years’ experience in project or program management, or related roles
- Experience with SQL and ETL jobs, ability to generate insights from data
- Strong bias for action and stakeholder management to work effectively with cross-functional teams
- Proven analytical and quantitative skills with a passion and aptitude for analysis and related tools.
- Ability to work independently and juggle multiple tasks and prioritize customer facing initiatives
- Strong verbal and written communications in keeping stakeholders informed
Who we are?
What is the team?
What is the role?
**Specific responsibilities include**:
- Indirectly manage a team of sales agents WW
- Define use cases and roadmap for the AB SSR-A program both for new and existing customers
- Report and optimize towards goals, priorities and success metrics; develop the experimentation roadmap, in line with the long-term vision.
- Collect and analyze customer data to identify new opportunities to drive customer engagement.
- Create content and build mechanisms to educate agents and customers to ensure repeatable processes and effective change management
- Work with Product managers’ team to identify and prioritize customer specific needs for support that can be addressed with this program
- Identify process inefficiencies and propose scalable solutions globally.
- Drive learnings and insights, and applies for ongoing marketing measures or adjustments to the experimentation roadmap, and recommend scalable automated solutions.
Sales and Program management experience are considered a plus
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