Sales Operations Manager
hace 3 semanas
Who are we?
Voggt is on a mission to create the most entertaining collectibles trading experience online by reinventing the way people manage and grow their passions. We make it fun and safe for buyers and sellers to engage while seamlessly trading on our livestream auction marketplace.
Voggt has massive potential, with thousands of sellers and collectors in the country that can be brought onto the platform. We’re already live in five countries across Europe, where we’ve gained traction and are entering high-growth. This is truly an opportunity to join a fast-growing and very ambitious business where much is still to be built. You will grow as fast as the company grows.
Tasks
What would you be doing?
Helping scale the business and building a powerful sales operations engine to help recruit more sellers and retain them by:
- Building and owning seller acquisition and seller retention KPIs
- Creating automated seller journeys to improve these KPIs
- Unlocking the unexplored potential of our seller CRM, Zoho
- Making sure that our Zoho users are great at using it
- Building a set of tools to accelerate seller acquisition across all categories
Team structure
- You’ll work directly with Vince, the Head of Experience at Voggt
- You’ll work hand in hand with the Commercial Team
- You’ll collaborate with our Tech team to automate as many things as possible
Role & Responsibilities
**We're looking for passionate personalities committed to**:
- Building KPIs around seller acquisition and seller retention
- Creating automated seller journeys to improve seller activation & retention on the platform:
- Building workflows and communications in the CRM
- Measuring the impact of the journeys on sellers KPIs and iterate to increase seller retention
- Documenting journeys/automations to make sure they are well known within the company
- Unlocking the unexplored potential of our seller CRM, Zoho:
- Identifying time consuming operations that could be automated through our CRM
- Exploring new products in the Zoho suite to build more automations (Invoicing, etc.)
- Building complex business processes (Blueprints)
- Making sure that our Zoho users are great at using it
- Building a set of tools to accelerate seller acquisition/retention across all categories
**Requirements**:
Key Requirements
- You have strong background in sales operations:
- You have a strong business acumen and a good understanding of commercial processes
- You have a solid technical background, at least in SQL and Python, ideally in Javascript
- You love to discover new tools/languages:
- You are willing to become a Zoho CRM expert and learn how to code in Deluge
- You can spend time on a tool without clear guidelines to find new ideas/efficiencies
- You love when things are structured and data-oriented:
- You know how to divide an initiative in very concrete steps
- You know how to clearly define a timeline and stick to it
- You have strong analytical skills to support your decisions
- You like to work autonomously:
- Once defined and planned together with your manager and other teams, you know how to deliver a project on your own
- You know how to ask for help or direction when needed
- You are not afraid of the unexpected and navigate well around uncertainty:
- You don’t feel overwhelmed when things don’t always go as planned
- You know what working in a start-up means, with regular new projects, changes in scopes because of very high growth
**Benefits**:
What’s in it for you?
- Attractive salary + equity
- Healthcare plan reimbursement at 100%
- Commute costs reimbursement at 100%
- Tailor-made remote policy, according to your needs
We are based in Paris, at WeWork Coeur Marais, but we are completely flexible regarding remote work. If you plan to work anywhere in France, the company will ensure you regularly come to Paris to stay in touch with the team here
Hiring Process
This is an important hire for Voggt and we want to make sure that:
- We get to know you well, understand your motivations, ensure you will flourish at Voggt
- You have the opportunity to meet the people you will work with throughout our recruitment process and confirm there is a mutual fit
To that end, we would like you to meet will relevant people at Voggt:
1. Interview with Vincent, Head of Customer Experience (45min)
2. Interview with Kevin, Co-Founder and COO (30min)
3. Written case study
4. Interview with Thibault, Regional Manager (30min)
5. Interview with Quentin, Founder and CEO (approx 30min)
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