CRM Executive

hace 4 semanas

Barcelona, España papernest A tiempo completo

We are papernest

Our ambition? To be the one and only platform to manage all the subscriptions with one single click.

Since our launch in 2015 we haven’t stopped growing: we are now 1000 employees, 1M customers, we work in 5 European markets and we have offices in Paris, Reims, Barcelona and Warsaw. We have doubled in size each year and we are determined to keep moving forward In fact new markets are being launched as we speak

We are proud to be part of the top 120 French tech startups for the third year in a row and we are convinced that all great success comes first and foremost from a great team. Here you can see more about our people

To face the next challenges, we are looking for a CRM Executive.

**Your missions**:

- Working closely with Product, Sales and Partnerships teams, to optimize our B2(B2)C strategy and deliver the best user experience to our clients.
- Supporting the implementation of new products for papernest (home insurance, energy )
- Assessing current business processes & customer journeys, uncovering areas for improvement, and developing and implementing solutions (new processes / journeys)
- Monitoring performance, documenting and communicating the results of your efforts.
- Constantly be on the lookout for ways to improve our customer experience, think of new ways to deliver better value to our clients.

**Your profile**:

- You are eligible for a VIE contract
- Top business school
- Strong team spirit to build efficient relationships with main stakeholders within
- Product and Marketing teams
- Very autonomous, fast-learner, enthusiastic
- Strong written and verbal communication skills
- A natural analytical way of thinking
- Native french, fluent in English. Spanish is a plus.

**Benefits**:

- Great working conditions
- Remote work possible 2 days a week (including Monday and Friday)
- Free coffee and tea
- Choose between Mac and PC, we take care of the rest
- Free breakfast every Tuesday
- Great professional challenges
- Brilliant colleagues
- Ambitious development prospects / internal mobility
- An international environment

**Selection process**:

- First call with Talent Acquisition team
- Interview with Pierre, Head of CRM, Customer Experience & Communication
- Interview with Agnès, CRM Manager

If this is your challenge, don't miss it

We look forward to meeting you, no matter your gender, race, age, religion, disability, or sexual orientation. Our selection processes and workplace are inclusive and adapted for everyone, diversity is an asset in our teams

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