CRM Executive

hace 3 semanas

Barcelona, España Triskel Consulting A tiempo completo

Our client, a leading company in the iGaming sector, is looking for a CRM Executive for their Barcelona office.

Tasks
  • Collaborate with cross-functional teams to develop and execute effective CRM strategies aligned with business objectives.
  • Identify and segment target customer groups to tailor communication strategies.
  • Oversee the collection, analysis, and maintenance of customer data to ensure accuracy and completeness.
  • Utilize CRM tools and platforms to manage customer profiles, preferences, and interactions.
  • Monitor and analyze campaign performance, providing insights and recommendations for improvement.
  • Develop and optimize customer activity to enhance the overall customer experience.
  • Identify touchpoints for personalized communication to improve customer satisfaction and retention.
  • Implement marketing automation tools to streamline communication processes and improve efficiency.
  • Work on personalization strategies to offer customized content and deals based on customer preferences and behavior.
  • Monitor key CRM metrics and generate regular reports to assess the success of CRM initiatives.
  • Provide insights and recommendations for continuous improvements.
  • Work closely with marketing, operations, and customer service teams to align CRM strategies with overall business goals.
Requirements
  • 2 years of experience in a role similar to CRM Executive in the iGaming industry
  • Proactive personality with the ability to work in a team.
  • Experience working with Salesforce or Microsoft Dynamics.
  • Good knowledge of SQL Tableau, MS Power BI.
  • Great communcation skills in Spanish
  • Analytical ability.

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