Crm Executive

hace 1 mes

Barcelona, España Triskel Consulting A tiempo completo

Nuestro cliente, una empresa líder en el sector del iGaming, está buscando un CRM Executive para sus oficinas de Barcelona.**Responsabilidades**:- Colaborar con equipos multifuncionales para desarrollar y ejecutar estrategias efectivas de CRM alineadas con los objetivos comerciales.- Identificar y segmentar grupos objetivos de clientes para adaptar estrategias de comunicación.- Supervisar la recopilación, análisis y mantenimiento de datos de clientes para garantizar precisión y completitud.- Utilizar herramientas y plataformas de CRM para gestionar perfiles de clientes, preferencias e interacciones.- Supervisar y analizar el rendimiento de las campañas, proporcionando ideas y recomendaciones para mejorar.- Desarrollar y optimizar la actividad del cliente para mejorar la experiência general del cliente.- Identificar puntos de contacto para la comunicación personalizada para mejorar la satisfacción y retención del cliente.- Implementar herramientas de automatización de marketing para agilizar los procesos de comunicación y mejorar la eficiencia.- Trabajar en estrategias de personalización para ofrecer contenido y ofertas personalizadas según las preferencias y el comportamiento del cliente.- Supervisar métricas clave de CRM y generar informes periódicos para evaluar el éxito de las iniciativas de CRM.- Proporcionar ideas y recomendaciones para mejoras continuas.- Trabajar en estrecha colaboración con los equipos de marketing, operaciones y servicio al cliente para alinear las estrategias de CRM con los objetivos comerciales generales.**Requisitos**:- 2 años de experience en un puesto similar a CRM Executive.- Personalidad proactiva y con capacidad de trabajo en equipo.- Experiência trabajando con Salesforce o Microsoft Dynamics.- Buenos conocimientos de SQL Tableau, MS Power BI.- Buen comunicador y manejo perfecto del Español.- Capacidad analítica.

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