Crm Executive

hace 4 semanas

Barcelona, España Triskel Consulting A tiempo completo

Our client, a leading company in the iGaming sector, is looking for a CRM Executive for their Barcelona office. Tasks Collaborate with cross-functional teams to develop and execute effective CRM strategies aligned with business objectives. Identify and segment target customer groups to tailor communication strategies. Oversee the collection, analysis, and maintenance of customer data to ensure accuracy and completeness. Utilize CRM tools and platforms to manage customer profiles, preferences, and interactions. Monitor and analyze campaign performance, providing insights and recommendations for improvement. Develop and optimize customer activity to enhance the overall customer experience. Identify touchpoints for personalized communication to improve customer satisfaction and retention. Implement marketing automation tools to streamline communication processes and improve efficiency. Work on personalization strategies to offer customized content and deals based on customer preferences and behavior. Monitor key CRM metrics and generate regular reports to assess the success of CRM initiatives. Provide insights and recommendations for continuous improvements. Work closely with marketing, operations, and customer service teams to align CRM strategies with overall business goals. Requirements 2 years of experience in a role similar to CRM Executive in the iGaming industry Proactive personality with the ability to work in a team. Experience working with Salesforce or Microsoft Dynamics. Good knowledge of SQL Tableau, MS Power BI. Great communcation skills in Spanish Analytical ability.

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