Senior Technical Customer Success Manager

hace 7 meses

Madrid, España AB Tasty A tiempo completo

AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless experiences for customers.

Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.

Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific.

We are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the CRO expert guiding the customer through the best practices & learnings. This position will cover clients in the Spain/Italy/LATAM/Portugal markets.
- Note: We are looking for a native Spanish speaker, with a working proficiency in English._

**What you will do**:

- Be responsible for the management of a customer portfolio, being retention the maximum priority
- Build loyalty by creating an excellent relationship with existing customers
- Undertake operational and methodological training for major accounts
- Support clients in creating and implementing tests and personalization campaigns
- Analyze and identify new areas for optimization following data analysis
- Maximize your portfolio’s expansion while minimizing churn and contraction
- Help the Sales team with the onboarding of new clients (POCs, technical support, determining the most suitable solution for the customer, presentation of products and services)

**What we're looking for**:

- At least 5 years of experience in a related digital field as a Customer Success Manager or any Consulting role
- Analytical thinker who is able to translate complex data into profitable testing ideas, data-driven mindset
- Strong knowledge of Front-end technologies (Plain Javascript, any other front-end framework, CSS )
- As a bonus, you have experience with Tag Management Systems (Google Tag Manager, Tealium, Tag Commander, Adobe, etc..), analytics tools, CRO tools (ABTasty, Content Square, Optimize, Optimizely, Kameleoon, VWO, etc...)
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, organized
- Ability to punctually travel
- Excellent verbal and written communication skills in Spanish and proficiency in English**What we offer**:

- ** Huge impact. **AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success.
- ** The opportunity to unleash your creativity.** You’ll be free to contribute to the processes, the tools and the organisation of the team, according the agile principles.
- ** No micromanaging.** Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact.
- ** International reach.** Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English.
- ** Continuous education. **We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
- ** Unique career opportunity. **By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible.
- ** Lots. Of. Fun. **Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes, parties, and a company-wide retreat every year with employees from all countries gathering for 2 days of fun.
- ** Remote working, flexible schedule. **This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping.
- ** Time for yourself.** After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed.

  • Senior Technical Customer Success Manager

    hace 7 meses

    Madrid, España AB TASTY A tiempo completo

    We are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...

  • Senior Customer Success Manager

    hace 7 meses

    Madrid, España Synack A tiempo completo

    At Synack, we create technology that unleashes the best cybersecurity talent to secure our digital world. We protect leading global organizations by reducing companies' security risk and increasing their resistance to cyber attack. How do we do this? By utilizing the world's best and most trusted team of ethical hackers who test through our powerful and...

  • Technical Customer Success Manager

    hace 4 meses

    Madrid, España Bugcrowd A tiempo completo

    **Job Summary** Bugcrowd is looking for a creative, enterprising, and intrinsically motivated individual to join our growing Customer Success Team. As a Technical Customer Success Manager, you'll be part of an impactful team of individuals directly responsible for helping ensure the success of each and every program on the Bugcrowd platform; of which, there...

  • Senior Customer Success Manager

    hace 7 meses

    Madrid, España Rithum A tiempo completo

    Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins. Today, more than...

  • Senior Customer Success Manager

    hace 3 semanas

    Madrid, España Viterbit A tiempo completo

    .No empezaremos contándote lo increíbles que somos (aunque lo somos). Lo realmente importante es que estamos buscando a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento. ¡Al grano! Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia. Tu misión Como Senior Customer...

  • Senior Customer Success Manager

    hace 3 semanas

    Madrid, España Viterbit A tiempo completo

    .No empezaremos contándote lo increíbles que somos (aunque lo somos). Lo realmente importante es que estamos buscando a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento.¡Al grano! Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia.Tu misiónComo Senior Customer Success...

  • Customer Success Technical Account Manager

    hace 1 mes

    Madrid, Madrid, España Uberall Inc. A tiempo completo

    Company Overview: Uberall Inc. is a leading provider of location-based marketing solutions, empowering businesses to thrive locally and connect with customers through search, discovery, engagement, and conversion.Salary: The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and qualifications.Job Description: As a...

  • Customer Success Manager

    hace 1 día

    Madrid, España Enghouse A tiempo completo

    We’re on the hunt for a high-energy, results driven **Customer Success Manager** to add to our rapidly growing team! **Who we are**: **The Role and What You’ll Do**: The role of the Sales Customer Success Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature...

  • Customer Success Account Manager

    hace 7 meses

    Madrid, España Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Senior Customer Success Manager

    hace 7 meses

    Madrid, España OneTrust A tiempo completo

    **Strength in Trust**: At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. **The Challenge**: We are looking for a **Senior Customer...

  • Senior Customer Success Manager

    hace 3 semanas

    Madrid, España Viterbit A tiempo completo

    No empezaremos contándote lo increíbles que somos (aunque lo somos). Lo realmente importante es que estamos buscando a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento.¡Al grano! Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia. Tu misiónComo Senior Customer Success...

  • Senior Customer Success Manager

    hace 7 meses

    Madrid, España Davies Consulting A tiempo completo

    We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly regulated industries. We are currently seeking a Senior Consultant who will initially work on a major client project with a FinTech business as their **Senior...

  • (OS392) Customer Success Technical Adoption Manager

    hace 33 minutos

    Madrid, España ARES CONSULTORES A tiempo completo

    TECHNICAL ADOPTION MANAGER The Elevator Pitch: Why will you enjoy this new opportunity? Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an effective Multi-Cloud, or EUC, or N&S Operating Model/Deployment? Do you already possess strong business acumen and technical skills and could...

  • Senior Customer Success Manager

    hace 1 mes

    Madrid, España Viterbit A tiempo completo

    No empezaremos contándote lo increíbles que somos (aunque lo somos ).Lo realmente importante es que estamos buscando a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento.¡Al grano!Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia.Tu misión Como Senior Customer Success...

  • Senior Customer Success Manager

    hace 3 semanas

    Madrid, España Viterbit A tiempo completo

    No empezaremos contándote lo increíbles que somos (aunque lo somos).Lo realmente importante es que estamos buscando a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento.¡Al grano!Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia.Tu misión Como Senior Customer Success...

  • Senior Customer Success Manager, Iberia

    hace 5 meses

    Madrid, España Feedzai A tiempo completo

    Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...

  • Customer Success Manager

    hace 3 meses

    Madrid, España Xm Cyber A tiempo completo

    .XM Cyber is a leading hybrid cloud security company that's changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...

  • Customer Success Manager: Converged Comms

    hace 6 meses

    Madrid, España Microsoft A tiempo completo

    **Do you want to j**o**in an international team that empowers customers to accelerate business value through differentiated customer experiences? **As a member of the Customer Experience & Success (CE&S) organization, you will be part of a global team, working to leverage Microsoft’s products, services, and partnerships to drive customer success. **This is...

  • Customer Success Technical Architect

    hace 2 meses

    Madrid, España Confluent A tiempo completo

    .With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the...

  • Senior Principal Customer Success Manager

    hace 6 días

    Madrid, España Salesforce A tiempo completo

    **Job Category **:Customer Success Group **Job Details**: The Customer Success Manager is responsible for ensuring the success of a portfolio of Salesforce's enterprise customers. The Success Manager will bring Salesforce's best ideas, innovations, and capabilities to customers and match these to the customers' business goals, driving greater business value...