Technical Customer Success Manager

hace 4 meses

Madrid, España Bugcrowd A tiempo completo

**Job Summary**

Bugcrowd is looking for a creative, enterprising, and intrinsically motivated individual to join our growing Customer Success Team. As a Technical Customer Success Manager, you'll be part of an impactful team of individuals directly responsible for helping ensure the success of each and every program on the Bugcrowd platform; of which, there are a good many - and growing daily

As the Technical Customer Success Manager, you will work directly with our customers throughout the entire customer lifecycle. You will be expected to drive results that tie back to strategic business goals for your accounts, your team's goals, as well as Ideals.

The Technical Customer Success Team is integral in creating and articulating a clear path to success for clients, as well as providing technical guidance across a wide variety of situations.

**Essential Duties & Responsibilities**
- Manage a portfolio of Bugcrowd's EMEA clients to drive mutual success and growth.
- Serve as a trusted advisor to new and existing customers and build champions within customers through demonstrable knowledge of Bugcrowd solutions, industry expertise and business acumen.
- Act as an expert resource in Bugcrowd's solutions, educating customers on product capabilities relevant to their unique business cases.
- Ensure execution of customer journey touchpoints, including onboarding, program performance and health, business reviews, retention, support, aging submissions and other opportunities.
- Collaborate with cross-functional teams such as Sales, Account Management, Finance, Security Operations, Solutions Architects, Support, Hacker Success, etc. to provide updates to any program changes, long term strategy and vision, visibility and alignment.
- Conduct helpful and informative client facing meetings.
- Identify ways to add value to your customers above and beyond the contracted interactions.
- Provide thought leadership to customers, understanding their business issues to ensure the best possible solution is proposed.
- Understand and articulate business value and outcomes by aligning usage and adoption of Bugcrowd to strategic business goals of customers.
- Work closely with the account management team to create a practical and clear account plan for each customer that is proactively used and updated and represents a real picture of the customer's landscape.
- Effectively manage a high volume of inbound customer requests.
- Work with our Product team to prioritize customer features and requests.

**Education, Experience, Skills, & Abilities**
- 4+ years of customer success experience at a B2B SaaS Company.
- Preferred experience in the cyber security industry.
- Proven ability to navigate organizations to accelerate product adoption, influence collaboration, and promote opportunities for growth.
- Ability to influence program direction to suit the needs of the client and researchers.
- Exceptional project management experience that has involved multiple stakeholders.
- Shown ability to learn and explain a technical product or concept.
- Passionate about achieving extraordinary results through tenacious and creative program solving.
- Loves Data, someone that persistently looks at data to uncover business insights and drive decision-making.
- Experience working across multiple business units in large enterprise accounts.
- Excellent technical written, verbal and presentation skills.
- A collaborative, assertive but helpful and empathetic working style.
- Familiarity with and capable of using command line tools and utilities (Bash, SSH, grep, etc).
- Understanding of how common security testing tools are utilized and to what purposes (examples include Burp, nmap, kali, metasploit, gobuster, etc).
- Ability to explain common security vulnerabilities - at a minimum, the OWASP top ten, but ideally beyond.
- Have a rough frame of reference for how a researcher (or security professional) would typically go through attacking a given target, meaning that you're aware of common attack vectors and methodologies in testing.
- Able to create a mental (or written) model of a target's attack surface and understand what types of attacks would be commonly leveraged against targets of a particular genre.
- Able to work in a cross-departmental capacity that can serve as a clear source of guidance for a wide range of security and bug bounty-related questions.
- Experience creating documentation and policies to support the role (blogs, collateral, etc).
- Able to independently find solutions to both technical and non-technical problems with no apparent answer (aggressive googling, stack overflow, etc).
- At least vaguely familiar with at least one scripting language (python, ruby, bash, etc) to a degree of proficiency that simple tools can be made to help automate tasks, workflow, etc.

**Working Conditions**

Sitting and/or standing - Must be able to remain in a stationary position 50% of the time

Carrying and /or lifting - Must be able to carr

  • Customer Success Technical Account Manager

    hace 1 mes

    Madrid, Madrid, España Uberall Inc. A tiempo completo

    Company Overview: Uberall Inc. is a leading provider of location-based marketing solutions, empowering businesses to thrive locally and connect with customers through search, discovery, engagement, and conversion.Salary: The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and qualifications.Job Description: As a...

  • Customer Success Manager

    hace 2 días

    Madrid, España Enghouse A tiempo completo

    We’re on the hunt for a high-energy, results driven **Customer Success Manager** to add to our rapidly growing team! **Who we are**: **The Role and What You’ll Do**: The role of the Sales Customer Success Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature...

  • (OS392) Customer Success Technical Adoption Manager

    hace 9 horas

    Madrid, España ARES CONSULTORES A tiempo completo

    TECHNICAL ADOPTION MANAGER The Elevator Pitch: Why will you enjoy this new opportunity? Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an effective Multi-Cloud, or EUC, or N&S Operating Model/Deployment? Do you already possess strong business acumen and technical skills and could...

  • Senior Technical Customer Success Manager

    hace 7 meses

    Madrid, España AB TASTY A tiempo completo

    We are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...

  • Customer Success Manager

    hace 7 meses

    Madrid, España NetApp A tiempo completo

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...

  • Customer Success Account Manager

    hace 7 meses

    Madrid, España Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Customer Success Manager

    hace 5 meses

    Madrid, España Samotics B.V. A tiempo completo

    .Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in Spain with your practical experience in asset maintenance and performance optimization? Please continue reading!About SamoticsSamotics is an innovative leader in the field of Condition-Based Maintenance,...

  • Customer Success

    hace 1 semana

    Madrid, España VMware A tiempo completo

    **Why will you enjoy this new opportunity?** Does helping organizations achieve their business goals through the usage of technology inspire you? If it does, we have the perfect job opportunity for you! As a Technical Account Manager (TAM), you will have the pleasure of using both your technical and your communication and collaboration skills to help our...

  • Manager, Customer Success

    hace 7 meses

    Madrid, España Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Customer Success Manager

    hace 7 días

    Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector. Thanks to the expertise and knowledge of our technical team, we have developed our own technology ARSOS which allows renewable energy operators to monitor, analyze and intelligently control their power plants worldwide. Our software makes...

  • Customer Success Manager

    hace 2 días

    Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector, more specifically to the wind and solar industry. Thanks to the expertise and knowledge of our technical team, we have developed our own technology named ARSOS which helps renewable energy operators to monitor, analyze and smartly control...

  • Technical Customer Success Manager-madrid, Spain

    hace 2 meses

    Madrid, España Tek Infotree Sdn Bhd A tiempo completo

    **Position: Technical Customer Success Manager** **Work location: Madrid, Spain 28046** **Salary budget: €6182 to €6710 per month** **Company background: Network security, Cybersecurity** **Employment type: 1 year contract renewable with future possibility to convert to FTE** **Your Career** As a Customer Success Manager, you are a critical part of...

  • Sr Customer Success Manager

    hace 4 semanas

    Madrid, España Sas - Global A tiempo completo

    .Job Description Sr. Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...

  • Sr Customer Success Manager

    hace 3 semanas

    Madrid, España Sas A tiempo completo

    .Sr. Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...

  • Sr Customer Success Manager

    hace 2 meses

    Madrid, España Sas - Global A tiempo completo

    .Job Description Sr. Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...

  • Sr Customer Success Manager

    hace 4 semanas

    Madrid, España Sas A tiempo completo

    . Sr. Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...

  • Sr Customer Success Manager

    hace 4 semanas

    Madrid, España Sas Institute Inc. A tiempo completo

    .Sr. Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...

  • Sr Customer Success Manager

    hace 2 meses

    Madrid, España Sas - Global A tiempo completo

    .Job DescriptionSr. Customer Success Manager - HybridNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...

  • Sr Customer Success Manager

    hace 4 semanas

    Madrid, España Undisclosed A tiempo completo

    .:Sr. Customer Success Manager - HybridNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...

  • Sr Customer Success Manager

    hace 6 días

    Madrid, España Ares Consultores A tiempo completo

    Sr.Customer Success Manager - HybridNice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career...