(OS392) Customer Success Technical Adoption Manager
hace 9 horas
TECHNICAL ADOPTION MANAGER
The Elevator Pitch: Why will you enjoy this new opportunity?
Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an effective Multi-Cloud, or EUC, or N&S Operating Model/Deployment? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does helping organizations achieve their business objectives through the usage of technology inspire you? If it does, we have the perfect job opportunity for you
As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology.
Upon joining our Customer Success Technical Adoption Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. You will play a critical role in guiding enterprise customers by enabling them to rapidly and successfully onboard, adopt and realize business value through success planning/execution, and technical guidance across the entire customer journey.
In the TAM role, no day is the same, and you will never be bored You will interact daily with your assigned customers and will be able to make a real impact on their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your schedule and priorities to help our customers achieve their goals and, at the same time, maintain a great work/life balance. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align with their business goals and the overall impact of VMware’s solutions on business results.
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
- Within one month: articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan with the customer.
- Through the customer engagement, you will serve as a trusted advisor, ensure best-in-class execution, recommend improvements in customer's operations that add value, and proactively drive consumption, customer health, and retention.
- Articulated their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.
- Completed relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance.
- Identified customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption.
- Presented your achievements and customer progress in regularly scheduled Quarterly Business Reviews.
- You will feel at home communicating key topics of VMware’s solutions across all customer levels to drive realized value and long-term strategy.
- In addition, you will continue to grow and enhance your technical knowledge (VMW / Industry offerings) and soft skills through VMware’s structured quarterly training programs.
The Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis?
As part of the Customer Success Technical Adoption Manager team, you will be working for a long-term period with a number of assigned customers. The activities performed are all aligned with a single purpose: to help our customers achieve their desired outcomes rapidly while using VMware technology.
You will collaborate with the broader VMware team as you perform the following:
- Leverage your proven work experience in customer-facing positions (e.g., TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team).
- Draw on your experiences with enterprise-level virtualization and ability to map additional VMware solutions to the customer’s unique business and technical requirements.
- Use your tenured expertise with VMware’s Multi-cloud, End-user Computing or Networking and Security products (Infrastructure SDDC (vSphere, VCF) or Cloud Environment (Cloud services, VMC/AWS, vCloud director) or Network Virtualization (NSX) or Automation/Monitoring (vRealize Suite, vRealize Operations Manager, vRealize Automation) or Desktop EUC (Horizon Suite), or Mobility (Workspace ONE).
- Utilize a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through their journey.
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