Technical Customer Success Manager

hace 1 día

Madrid, España HashiCorp A tiempo completo

**About the role...**

The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased.

**In this role you can expect to...**

You will be responsible for driving customer outcomes across Onboarding, consumption, and risk mitigation. You will be a critical player in driving long-term customer success across a portfolio of customers.
- Responsible for driving Customer onboarding and risk mitigation
- Work in partnership with internal stakeholders, including Solution Engineering, Solution Architecture, Enterprise Account Management, Professional Services, Support, and Renewals teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers.
- Measure, report, and analyze account health, playbook progress, and account sentiment to optimize the customer journey continuously through innovative practices focused on driving adoption, retention, and expansion
- Be responsible and accountable for the timely creation and upkeep of your account(s) health score, notes, and calls to action in Gainsight

**You may be a good fit for our team if you have...**
- 3+ years of TAM, CSM, or program management experience with focused technical aptitude.
- Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
- Proficiency and knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management, and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault, and others
- Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn
- Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business reviews
- Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer's business priorities, and anticipate the customer's needs
- Strong interpersonal skills and the ability to work with various teams with varying backgrounds and skill sets
- Ability to discuss high-level technical concepts with non-technical stakeholders
- Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapt to change, and is comfortable with high levels of ambiguity
- Skilled at driving the adoption and consumption of software solutions to large and multifaceted global companies
- Thrives by having regular interactions with customers and is proactive in their outreach.
- Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce)
- Able to be successful in a cross-functional, remote-first culture
- Ability to travel to customers and internationally to Hashicorp events as needed

LI-AA1

LI-Hybrid

  • Customer Success Technical Adoption Manager

    hace 1 semana

    Madrid, España VMware A tiempo completo

    **TECHNICAL ADOPTION MANAGER** **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an effective Multi-Cloud, or EUC, or N&S Operating Model/Deployment? Do you already possess strong business acumen and technical skills...

  • Technical Leadership Manager

    hace 4 días

    Madrid, Madrid, España Hashicorp, Inc. A tiempo completo

    About HashiCorpAt HashiCorp, we believe that technology can bring people together and create positive change in the world.Our Philosophy of Customer SuccessWe start our customer success journey during the sales process and continue it throughout the customer's lifecycle. Our Technical Field Operations team plays a vital role in delivering this philosophy.The...

  • (Os392) Customer Success Technical Adoption Manager

    hace 4 días

    Madrid, España Ares Consultores A tiempo completo

    .TECHNICAL ADOPTION MANAGER The Elevator Pitch: Why will you enjoy this new opportunity?Are you passionate about learning and leveraging VMware's core products to help Fortune 100 customers succeed in creating an effective Multi-Cloud, or EUC, or N&S Operating Model/Deployment?Do you already possess strong business acumen and technical skills and could come...

  • (Os392) Customer Success Technical Adoption Manager

    hace 4 días

    Madrid, España Ares Consultores A tiempo completo

    TECHNICAL ADOPTION MANAGER The Elevator Pitch: Why will you enjoy this new opportunity?Are you passionate about learning and leveraging VMware's core products to help Fortune 100 customers succeed in creating an effective Multi-Cloud, or EUC, or N&S Operating Model/Deployment?Do you already possess strong business acumen and technical skills and could come...

  • Senior Technical Customer Success Manager

    hace 2 días

    Madrid, España AB TASTY A tiempo completo

    We are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...

  • Customer Success Manager

    hace 7 días

    Madrid, España Sas A tiempo completo

    .Customer Success Manager - HybridNice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career...

  • Customer Success Manager

    hace 1 semana

    Madrid, España Sas A tiempo completo

    .Customer Success Manager - Hybrid Nice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career...

  • Customer Success Manager

    hace 5 días

    Madrid, España Sas - Global A tiempo completo

    .Job Description Customer Success Manager - Hybrid Nice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic,...

  • Customer Success Manager

    hace 5 días

    Madrid, España Sas A tiempo completo

    .Customer Success Manager - Hybrid Nice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career...

  • Customer Success Manager

    hace 1 semana

    Madrid, España Sas A tiempo completo

    Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career...

  • Customer Success Manager

    hace 1 semana

    Madrid, España Sas - Global A tiempo completo

    Job DescriptionCustomer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic,...

  • Customer Success Manager

    hace 4 días

    Madrid, España NetApp A tiempo completo

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...

  • Customer Success Manager

    hace 4 días

    Madrid, España Sas - Global A tiempo completo

    Job DescriptionCustomer Success Manager - HybridNice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic,...

  • Customer Success Manager

    hace 1 semana

    Madrid, España Sas - Global A tiempo completo

    Job Description Customer Success Manager - Hybrid Nice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic,...

  • (Os392) Customer Success Technical Adoption Manager

    hace 4 días

    Madrid, España Ares Consultores A tiempo completo

    .TECHNICAL ADOPTION MANAGERThe Elevator Pitch: Why will you enjoy this new opportunity?Are you passionate about learning and leveraging VMware's core products to help Fortune 100 customers succeed in creating an effective Multi-Cloud, or EUC, or N&S Operating Model/Deployment?Do you already possess strong business acumen and technical skills and could come...

  • Customer Success Manager

    hace 18 horas

    Madrid, España SAS A tiempo completo

    Customer Success Manager - HybridNice to meet you!We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career...

  • Customer Success Manager

    hace 5 horas

    Madrid, España Sas A tiempo completo

    Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career...

  • Customer Success Manager

    hace 4 días

    Madrid, España Microsoft A tiempo completo

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...

  • Customer Success Manager

    hace 4 días

    Madrid, España Ares Consultores A tiempo completo

    .We're on the hunt for a high-energy, results driven Customer Success Manager to add to our rapidly growing team!Who we areThe Role and What You'll DoThe role of the Sales Customer Success Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature adoption, quickly...

  • Customer Success Manager

    hace 4 días

    Madrid, España Ares Consultores A tiempo completo

    .We're on the hunt for a high-energy, results driven Customer Success Manager to add to our rapidly growing team!Who we are The Role and What You'll Do The role of the Sales Customer Success Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature adoption, quickly...