Customer Support Manager

hace 2 semanas

Barcelona, España EQS Group AG A tiempo completo

**JOIN OUR TEAM**:
**EQS Group **is a leading international cloud software provider in the fields of
**corporate compliance**,
** investor relations **and
** ESG**. By working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with stakeholders.
As you might have already guessed from all this
**trust & compliance **talk,
**transparency** is very important to us. That's why we communicate all our commitments to
**sustainability, diversity, equality** and
**well-being** on our homepage and our social media platforms. We do this for you, for us, for everyone - fairly and publicly.
The key to our success is hiring talented people who bring passion to the table every day, take responsibility and support each other in the best possible way to create a trustworthy environment.

**Help us revolutionize together**

**OUR CULTURE DRIVES OUR BENEFITS**:

- **You're important **A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success.
- ** Living our values **Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us
- ** Great atmosphere **Regular team events, BarCamps, a talented international team and a common goal that unites us all. Take a look for yourself at #EQSlife on Instagram
- ** Be part of an exciting journey **Contribute to our success story of becoming the leading European cloud provider for corporate compliance, investor relations solutions and sustainability reporting (ESG Tech).
- ** Work-life balance is a must** You will work from an office in Barcelona city center with also the opportunity to work remotely, even from other European countries, and to flexibly arrange your working hours.
- ** Health is a priority** In addition to meal vouchers for your healthy breaks you can benefit also from our corporate mental health counseling

**YOUR IMPACT**:
In our Customer Success Team, we aim at providing our customers with the best possible customer experience. ✨ And for this we need you.
Here’s a sneak peek at how you would contribute:

- You support existing customer and their projects and **make sure that they are** **happy.**:

- You are responsible for maintaining the service level agreement and proactively **advise the customer on technical matters.**:

- You **are responsible for** **long-term customer retention, satisfaction and success** within your customer portfolio.
- You **work closely with the sales, service, marketing and product teams** to integrate customer feedback into new solutions and continuously drive customer engagement.
- You **remain** **flexible to develop further in your field** and to take on new challenges.

**THIS IS YOU**:
Let’s make our customers not only happy, but also successful.
To give it all in this role, you should:

- **Have great communication and interpersonal skills** combined with the ability to handle escalation cases with diplomacy, tact and composure in** English, Italian & Spanish** (other languages such as German & French, are a plus).
- ** Desire to work in a dynamic, international, and innovative environmen**t and to exchange ideas in virtual teams.
- **Have relevant experience in a customer-facing role**: Implementation
- /Onboarding Management, Customer Relationship-/Service Management, Project Management or Customer Success (ideally B2B; SaaS/software sector).
- Possess great project management skills and **have a strong hands-on mentality**.

**About us**:
Thousands of companies across the world use EQS Group’s products to build trust by reliably and securely meeting complex regulatory requirements, minimizing risks and transparently reporting on business performance and its impact on society and the environment.
EQS Group’s products are bundled in the
**cloud-based** software
**EQS COCKPIT**. This allows compliance processes in the areas of whistleblower protection and case handling, policy management and approval processes to be managed just as professionally as business partners, insider lists and reporting obligations.
Listed companies also benefit from a global newswire, investor targeting and contact management, as well as IR websites, digital reports and webcasts for efficient and secure investor communication.
In addition, EQS Group develops software for the management of ESG (environment, social, governance) data,
**the fulfilment of human rights due diligence obligations** along corporate supply chains and for rule-compliant sustainability reporting. EQS Group was founded in Munich in 2000. Today, the group employs around 600 professionals and is represented in the world’s most important financial centres.
At
**EQS Group** we are committed to the
** principles of equal emplo

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