Customer Support Manager

hace 2 semanas


Barcelona, España IESE Business School A tiempo completo

Business Intelligence. Handling all needs related to CRM and data analysis.
- Participant Digital Journey. Looking after the unified experience of participants throughout their relationship with IESE, from the moment of enrollment through to becoming an alum.
- Classroom Digital Experience. Handling participants’ digital experience during sessions, whether in person, hybrid or online. Audiovisual services will be included in this unit.
- Technology Services, this large group brings together all tech services that support school operations. At the same time, it is organized into these teams:

- This team will handle systems, cybersecurity services and telco.
- This team will be in charge of new technology projects that the school undertakes, once they are approved by the committee on technology priorities.
- Customer Support: executes standardized support improvement strategies leveraging knowledge resources concerning all areas of BIDS.

**Requirements & Skills**
- Proven working experience as a Customer Service Manager.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Working knowledge of customer service software, databases and tools.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Proficiency in English.
- Availability to travel occasionally.

**Responsabilities**:

- Defines and executes standardized support improvement strategies leveraging knowledge resources concerning all areas of BIDS. Converting the actual service into a new one proactive service. Guiding de user across platforms, incidents, requests.
- Continuously improves IT support in partnership with internal staff / outsourced.
- Directs the workplace team, which is responsible for release coordination, end-user communications, reporting, optimizing licensing and entitlements, and maintaining technology roadmaps.
- Improve customer service experience, create engaged customers.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.



  • Barcelona, España Iwantsales A tiempo completo

    Desde Iwantsales, seleccionamos un perfil de Customer Relations Support & Success Manager para una empresa líder en soluciones para sector hospitalario con sede en Barcelona. ¿Qué harás?Reportando al manager del departamento y en colaboración con los products manager serás el/la responsable de liderar el equipo de soporte técnico y customer success...


  • Barcelona, España Rubiko A tiempo completo

    We are experts in the field of customer support, tailored for the **iGaming** industry. We are searching for a **Polish **speaking **Customer Support Agent** to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry. **Job responsibilities**: - Provide customer support on gaming, financial,...


  • Barcelona, España Enverus A tiempo completo

    **Customer Support Analyst** **Why YOU want this position** Enverus has expanded its solutions in Power & Renewables with the addition of RatedPower. A high growth start up, RatedPower’s technology expands our portfolio of solutions in solar with its cloud-based software that automates and optimizes the feasibility study, analysis, design and engineering...


  • Barcelona, España Canonical - Jobs A tiempo completo

    Do you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** Sitel Group is leader in the Contact Center sector thanks to the work of our employees, offering personalized and professional CX solutions to our clients. We are looking for a Technical Customer Support Representative Renewable Energy to provide high-level customer support for our client, who is a leading global specialist in...


  • Barcelona, España Recruit4. Work A tiempo completo

    Join us as a Customer Support Specialist and make a significant impact on our customers' satisfaction during their stay.Main Responsibilities- Provide exceptional customer service by assisting guests, resolving issues, and answering inquiries promptly.- Address customer queries via phone and email related to bookings, activities, and the Dutch market.- Offer...


  • Barcelona, España Hewlett Packard A tiempo completo

    **Job Summary**_3DP customer support is the organization in EMEA that provides technical support to 3DP users. This organization is structured on different levels of support, with interaction between different partners and with a wide range of process and guidelines. The primary role of the Customer Success Manager is to support customers experiencing...


  • Barcelona, España Cledara A tiempo completo

    Cledara is the first Software Management platform for fast-growing companies. We combine software management tools for teams with a payments platform to help companies take control of their software investments. This allows them to operate more effectively across teams, comply with regulations and ultimately focus on what really matters - serving their...


  • Barcelona, España Join Our Team A tiempo completo

    It's with that in mind that Beyond is looking to add Customer Success Manager to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, we've recently built out a new pooled service offering for our SMB clients and you will be a key asset in developing and executing the strategy. This is an exciting opportunity for...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of German and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Dutch and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Spanish and advanced Italian language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Swedish and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...

  • Customer Support Manager

    hace 1 semana


    Barcelona, España Iese Business School-Barcelona A tiempo completo

    IESE Business School is committed to the development of leaders who aim to have a deep, positive and lasting impact on people, firms and society through professional excellence, integrity and spirit of service. IESE attracts and develops talented professionals to run its diverse programs. IESE's people live the school's mission on a day-to-day basis,...


  • Barcelona, España SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...


  • Barcelona, España Seqera Labs A tiempo completo

    Do you want to make meaningful contributions and grow your career at a company with a greater purpose? Join Seqera Labs as a Customer Support Engineer! Our Customer Success team seeks a curious person to support clients throughout their Nextflow Tower journey. You will touch all aspects of the business as you answer product questions, guide customers on...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Swedish and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Foundever A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Spanish and advanced Italian language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Spanish and advanced Italian language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Dutch and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...