Support Engineer Manager
hace 4 semanas
**About EVPassport**:
EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies around the world who place high value on the satisfaction of their customers. Developed with a deep understanding of Enterprise SaaS, our team establishes solutions best fit for your business needs.
We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses.
EVPassport is changing the EV Charging experience, and we want you to help build it.
**Your job opportunity**:
**You will**:
- Manage a team of support engineers to ensure the timely resolution of customer support issues
- Develop and implement support policies and procedures to improve the efficiency of the team
- Collaborate with other departments, such as product development and marketing, to provide the best support possible
- Analyze customer support metrics and implement strategies to improve customer satisfaction
- Train new team members on company policies, products, and procedures
- Manage customer escalations to ensure they are resolved in a timely and effective manner
**You have**:
- Bachelor's degree in Computer Science or related field
- Minimum of 5 years of experience in a customer support position, with at least 2 years in a management role
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience with customer support software and tools
- Knowledge of electric vehicle charging systems and technology a plus
**Our Values**:
- Customer Obsessed
- Trust by Default
- Own the Outcome
- Growth Mindset
- Anything is Possible
- Practice Kindness
**Our Benefits**:
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Hybrid working model (own your time)
- Gympass (Wellness Program)
- Stock Option Plan
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