Support Engineer Manager

hace 4 semanas


Barcelona, España EVPassport A tiempo completo

**About EVPassport**:
EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies around the world who place high value on the satisfaction of their customers. Developed with a deep understanding of Enterprise SaaS, our team establishes solutions best fit for your business needs.

We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses.

EVPassport is changing the EV Charging experience, and we want you to help build it.

**Your job opportunity**:
**You will**:

- Manage a team of support engineers to ensure the timely resolution of customer support issues
- Develop and implement support policies and procedures to improve the efficiency of the team
- Collaborate with other departments, such as product development and marketing, to provide the best support possible
- Analyze customer support metrics and implement strategies to improve customer satisfaction
- Train new team members on company policies, products, and procedures
- Manage customer escalations to ensure they are resolved in a timely and effective manner

**You have**:

- Bachelor's degree in Computer Science or related field
- Minimum of 5 years of experience in a customer support position, with at least 2 years in a management role
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience with customer support software and tools
- Knowledge of electric vehicle charging systems and technology a plus

**Our Values**:

- Customer Obsessed
- Trust by Default
- Own the Outcome
- Growth Mindset
- Anything is Possible
- Practice Kindness

**Our Benefits**:

- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Hybrid working model (own your time)
- Gympass (Wellness Program)
- Stock Option Plan


  • Support Engineer

    hace 1 mes


    Barcelona, España IT Smart Finance A tiempo completo

    Support EngineerJiraConfluenceSQLExcelRequirements:The ability to quickly switch between tasks;The perception of large amounts of information;The formulation and setting of tasks for developers;The ability to build processes of prioritization and task execution. Work duties: Work from 8:00 to 17:00 (CET);Performing 2-line support functions: technical...


  • Barcelona, España Adroit People Ltd A tiempo completo

    **Please find the job Description**: **Role: IT Support Engineer** **Job Location: Barcelona, Spain** **Mode of hiring: Fixed Term Contract 6 months-Permanent** **Salary : 36000 Euros per annum (Gross)** - Desk-side Support Services - Hardware Break/Fix - Starters, Leavers & Movers + IMACD Services - Managed Deployment / Refresh - Managed deployment...


  • Barcelona, España Page Personnel España A tiempo completo

    Work cases with different issues reported by customer, asking for additional logs and command results if needed. - Establish a diagnosis within 30 minutes after case reception. - Diagnose the logs and information available and create a technical analysis for the field engineer to go onsite and execute. - Assist remotely technician executing the technical...


  • Barcelona, España Hays A tiempo completo

    Te dejo un resumen de la posición **Technical Support Engineer **que estoy manejando para que le eches un ojo!!! Para una compañía orientada a ** sector fintech,** que se dedica a la implantación de su software ** en toda la región EMEA!** **Harás**: - **Contacto directo con clientes y usuarios clave** - **Resolucion de incidencias**: -...


  • Barcelona, Barcelona, España Axel Johnson International A tiempo completo

    Have you got a flair for solving tech puzzles? We're seeking a skilled IT Helpdesk Support Engineer to enrich our support team. Become a vital part of our digital operations in a role that combines professional challenges with a friendly work atmospherePosition Details:Title: IT Helpdesk Support EngineerLocation: A charming office in central Barcelona,...


  • Barcelona, España EVPassport A tiempo completo

    **About EVPassport**: EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies around the world who place high value on the satisfaction of their customers. Developed with a deep understanding of Enterprise SaaS, our team establishes solutions best fit for your business needs. We operate in the United...

  • Export Support Manager

    hace 2 semanas


    Barcelona, España GINDUMAC A tiempo completo

    Export Support Manager Want to build a revolutionary secondhand market from the ground up? Join GINDUMAC.We are looking for an Export Support Manager for our office in Barcelona to be part of our growing Account Management team!GINDUMAC – Global Industrial Machinery Cluster is an innovative, international Start-Up in the area of trading used production...


  • Barcelona, España Swap Support A tiempo completo

    **Iberia Sales & Marketing Manager (EPM & BI solutions)** **_ Deploy your talents. Take the lead. Challenge yourself._** **What will your role be?** - Contribute to the definition and execution of Swap Support's commercial strategy for Spain, in the short and medium term. - Driving the growth of the business in Spain, both through the acquisition of new...

  • Export Support Manager

    hace 2 semanas


    Barcelona, España GINDUMAC A tiempo completo

    Export Support ManagerWant to build a revolutionary secondhand market from the ground up? Join GINDUMAC.We are looking for an Export Support Manager for our office in Barcelona to be part of our growing Account Management team!GINDUMAC – Global Industrial Machinery Cluster is an innovative, international Start-Up in the area of trading used production...

  • Product Support Engineer

    hace 4 semanas


    Barcelona, España Claroty A tiempo completo

    Claroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability...

  • Export Support Manager

    hace 2 semanas


    Barcelona, España GINDUMAC A tiempo completo

    Export Support ManagerWant to build a revolutionary secondhand market from the ground up? Join GINDUMAC.We are looking for an Export Support Manager for our office in Barcelona to be part of our growing Account Management team!GINDUMAC – Global Industrial Machinery Cluster is an innovative, international Start-Up in the area of trading used production...

  • Project Manager Support

    hace 4 semanas


    Barcelona, Barcelona, España Entelgy A tiempo completo

    DÉJANOS CONTARTE LO QUE NOS HACE GENUINEBuscamos profesionales que quieran reinventarse cada día, que enfrentarse a los retos vaya en su ADN y que sientan pasión por trabajar con la tecnología. Esto nos hace únicos, diferentes y auténticos.¿QUÉ ESTAMOS BUSCANDO?Buscamos a un Project Manager Support o PMO Junior centrado en la gestión, supervisión,...

  • IT Support Engineer

    hace 3 semanas


    Barcelona, España Setesca A tiempo completo

    Descripción Join a Dynamic IT Helpdesk Team in the Heart of Barcelona! Have you got a flair for solving tech puzzles? We're seeking a skilled IT Helpdesk Support Engineer to enrich our client's esteemed support team. Become a vital part of our client digital operations in a role that combines professional challenges with a friendly work atmosphere!...


  • Barcelona, España Seargin A tiempo completo

    Oracle Cloud Support Project Manager - Spain Oracle Cloud Support Project Manager - Spain Barcelona or Madrid in Spain - EUR400 to EUR500 Euros a day all inclusive Contract Posted by: Seargin Posted: Thursday, 9 May 2024 Apply Applicants must be eligible to work in the specified location A number of Oracle/Cloud consultant/Project manager with 8-10 years'...


  • Barcelona, España Build38 A tiempo completo

    **Senior Customer Support Engineer** - Would you like to become part of our development team in Barcelona?_ We are looking for a **Senior Customer Support Engineer **to join us! **Here is a little taste of your challenge**: - Work with our customers across a wide range of topics, from basic administration of our SDK to deep consultative conversations...


  • Barcelona, España Olympus A tiempo completo

    Olympus Iberia S.A.U. (OIB)**Tipo de empleo**: Empleo fijo **Función**: Corporate Support **Lugar**: Barcelona **Número de puesto**: 80015156-09062023 **Contacto**: Oscar Mejias **Sitio web**: With around 225 employees, Olympus Iberia is one of the largest subsidiaries in Europe. Tus responsabilidades This post is accountable for the leadership of a...


  • Barcelona or Madrid in Spain Seargin A tiempo completo

    A number of Oracle/Cloud consultant/Project manager with 8-10 years' experience are needed for a 12 month project based in Barcelona or Madrid paying €400 to €500 Euros a day all inclusive. We are looking for an Oracle Cloud Support Project Manager. Ideally the Oracle Cloud Support, Project Manager will be based in Spain or EU based country. Ideally the...


  • Barcelona, España Ambit BST A tiempo completo

    We are looking for a **Mobile App Support Engineer.** So, keep reading! **SKILLS**: - Stronghold in IONIC, JavaScript (or TypeScript), HTML5 CSS, Cordova and Firebase. - Well versed with data structure, multithreading, collections, exception handling. - Prior working experience with REST, JSON, AJAX, API/Services, JQuery. - Experience in Continuous...


  • Barcelona, España Ambit BST A tiempo completo

    We are looking for a **Mobile App Support Engineer.** So, keep reading! **SKILLS**: - Stronghold in IONIC, JavaScript (or TypeScript), HTML5 CSS, Cordova and Firebase. - Well versed with data structure, multithreading, collections, exception handling. - Prior working experience with REST, JSON, AJAX, API/Services, JQuery. - Experience in Continuous...


  • Barcelona, España Webhelp A tiempo completo

    **Location** - Barcelona, Spain**Language** - German*** **Description**: **Remote Support Engineer L1 - German Market** **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **Remote Support Engineer L1 - German Market **to...