Senior Customer Support Engineer

hace 2 meses


Barcelona, España Build38 A tiempo completo

**Senior Customer Support Engineer**
- Would you like to become part of our development team in Barcelona?_ We are looking for a **Senior Customer Support Engineer **to join us

**Here is a little taste of your challenge**:

- Work with our customers across a wide range of topics, from basic administration of our SDK to deep consultative conversations around design, optimization, and implementation.
- Manage support cases from beginning to end.
- Develop and maintain close relationships with our customers to help them be successful.
- Provide technical support to different stakeholders (business teams, customers ).
- Design and execute technical implementations and integrations with client systems.
- Manage conversations with technical stakeholders from clients.
- Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.
- Stay aware of emerging technologies and techniques that can be beneficial to the role and team.

**Who are you?** _There is no set route to become part of Build38. But to be successful in this role, this is the kind of profile we have in mind: _

Degree in Computer Science or a related field.

+5 years working in a customer engineering role.

Software development experience using Agile development practices.

Intermediate knowledge of SQL, Python and NodeJS languages.

Experience working with Cloud and SaaS services for data ingestion, processing and storage.

Demonstrated experience building and leading technical product demonstrations.

Business acumen and strategic problem-solving skills to assist with customer requirements

**Practically Speaking, what's in it for you**:

- Optimized onboarding - for your optimal start and your customized induction.
- Enthusiastic team - waiting to help you succeed.
- Internationality - three locations worldwide with employees on 3 continents.
- Simplicity - because we like to make it easy and practical.
- Greenfield - where you can explore and bring in your experience.
- Well-known customers - from the German and international economy.
- Beautiful office spaces in the heart of Munich and Barcelona - 200m to Marienplatz in Munich or the Sagrada Familia in Barcelona with regular team/community events (breakfast, lunch, beers ).
- Good transport connections - easy to reach by public transport.
- Attractive performance-based remuneration model - as motivation for YOUR motivation.
- Flexible working hours & Hybrid working

Tell us what excites you about mobile app security and your passion and plans.

**We want to get to know YOU and know who YOU are.**

Tipo de puesto: Jornada completa

Beneficios:

- Apoyo para el cuidado de niños
- Cesta de navidad
- Comida en la empresa
- Eventos de la empresa
- Flexibilidad horaria
- Guardería
- Jornada intensiva en verano
- Jornada intensiva los viernes
- Ordenador de empresa
- Programa de formación
- Seguro médico privado
- Teletrabajo opcional

Horario:

- De lunes a viernes

Tipos de compensaciones complementarias:

- 14 pagas
- Bonus anual
- Bonus por objetivos

Ubicación del trabajo: Teletrabajo híbrido en Barcelona, B



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