Alibaba Group Senior Manager, Product Customer Care

hace 4 semanas


Madrid, España Alibaba A tiempo completo

Responsible for the product development and enhancement of e-commerce user-end products, primarily centering on customer care - Be the voice of customer-centric design and constantly improve the user experience on the App/platform for the domains in charge - Be the product architect/owner for the back-end product system that enables the corresponding product configuration - Be the liaison point for engagement and communications with horizontal product teams such as customer care, order, campaign, sellers, marketing etc. - Lead and support the process of product road mapping. Evaluate business and product opportunities based on various inputs and market analysis. Ensure stakeholder alignment for critical decision/judgement - Structure and maintain a solid product governance framework. Conduct product-level data analysis to support the decision-making process



  • Madrid, España Alibaba A tiempo completo

    **Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 7 year **Position Requirement** - Bachelor / Postgrad degree in Finance, Business, Accountancy, Computer science, Math, Statistics or related fields - At least 7 years of experience in fraud risk management, forensics or investigations in e-commerce, technology, financial...


  • Madrid, España Alibaba A tiempo completo

    **Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 5 year - The role Miravia is an start-up part of Alibaba Group, the Southeast Asia’s largest online shopping mall. Miravia is seeking someone passionate about Cybersecurity Operations. Miravia Security Operations Team defines, monitors security alerts and responds to...

  • Senior Manager Emea

    hace 1 mes


    Madrid, España European Recruitment A tiempo completo

    Our partner are looking to hire a **Senior Manager **to work directly with the Director of Global Customer Care and the **EMEA Customer Care Sales Manager** to develop, implement, and execute Customer Care strategies and goals for our partners EMEA region, providing leadership and management of the EMEA Field Service, Spare Parts, and Rebuild departments...

  • Alibaba Group

    hace 1 mes


    Madrid, España Alibaba A tiempo completo

    **Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 3 year - 1. Develop and manage key affiliate traffic channels relationship, be responsible of their growth; 2. Formulate the affiliate operation strategy and action plan, take actions and make sure the affiliate channels GMV generation is good; 3. Insight and research on...

  • Alibaba Group

    hace 1 mes


    Madrid, España Alibaba A tiempo completo

    **Basic Infomation** Department: Alibaba Group Degree: Master Work Experience: 3 year - Role Introduction: This role is a key part of User Growth team, reporting to Head of Campaign & Onsite. This role aims to bring big sales uplift through platform level campaigns (promotion activities) and deliver differentiated user experience through category...


  • Madrid, España Alibaba A tiempo completo

    **Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 5 year - 1. Conduct regular researches and studies around Alibaba overseas e-commerce business and Ecosystem. Provide strategic support through industry and market analysis, corporate studies and other major areas. 2. Continuously contribute to the optimization of Alibaba...

  • Alibaba Group

    hace 1 mes


    Madrid, España Alibaba A tiempo completo

    **Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 3 year - 本岗位负责速卖通在西班牙市场,对应行业整体研究与分析,包括行业用户、商家、店铺、商品、竞争对手等情况,并根据市场及行业情况及时调整运营策略。...


  • Madrid, España Alibaba A tiempo completo

    Main Responsibilities: Business development and planning: negotiate with key sellers and promote relevant local selection, negotiating price advantage, and ensuring that the business goals are achieved. Prioritize seller growth based on market opportunity, product mix, and price advantage. Understand main distributors and retailers in Spain for the relevant...


  • Madrid, España Ucademy A tiempo completo

    ¡Hola crack! En Ucademy, estamos buscando a nuestro futuro Customer Care Manager. ¿Tienes carácter emprendedor, iniciativa y te molan los retos? Entonces sigue leyendo. **Sobre nosotros Ucademy está fundada con el objetivo de revolucionar el estudio y convertirnos en la academia online más grande del mundo. Hemos vivido de primera mano los errores...


  • Madrid, España Alibaba A tiempo completo

    Main Responsibilities: Category strategy and business planning: create category development and operational annual planning for GCMB and Toys categories, based on deep understanding of the local market, define and implement key strategies and actions, and ensure achievement of business goals. Own the overall analysis of the platform and category in the...


  • Madrid, España Alibaba A tiempo completo

    **Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 6 year - 1. Shape and instil a strong integrity and compliance culture in Miravia. 2. Conduct effective communication and training programs to help organization understand the why, how and what related to integrity and compliance matters. 3. Implement Miravia’s integrity...


  • Madrid, España Alibaba A tiempo completo

    **Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 3 year - About AE: Launched in 2010, AliExpress is a global marketplace targeting consumers around the world and enabling them to buy directly from manufacturers and distributors in China and around the world. In addition to the global English-language version, the AliExpress...


  • Madrid, España Alibaba A tiempo completo

    **Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 5 year - We are looking for a payments operations manager to join our team and manage operations as well as drive and execute strategic initiatives with a number of key partners. You’ll drive efforts to build products, improve operations, drive incident management...


  • Madrid, España Alibaba A tiempo completo

    **Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 5 year - Manage the marketing and outsourcing service categories i.e. PR agency service, media event invitation, On-line, Off-line Social Media-Communication Channels, KOL Cooperation, BPO (Business Process Outsourcing) and HR outsourcing service, etc. Selects suppliers &...


  • Madrid, España Gi Group A tiempo completo

    -Búsqueda avanzada > PUESTO DÓNDE Busca tu empleo > **Mark this as favourite **CUSTOMER CARE CON FRANCÉS BILINGÜE (SECTOR LOGÍSTICA)** - Home / Ofertas de trabajo**2024-02-20**: **Media jornada**: **502 Eventual por circunstancias de la producción a jornada parcial**: Actualmente, desde GI GROUP nos encontramos en busca de CUSTOMER CARE, para para...


  • Madrid, España Alibaba A tiempo completo

    **Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 5 year - 1. Establish and maintain strong connection with key sellers and service partners decision level in European market, and build a high-quality seller think tank; 2. Monitor performance of key brands in European market and regularly gain insight into commercial model,...

  • Alibaba Group

    hace 1 mes


    Madrid, España Alibaba A tiempo completo

    The candidate must be proactive in building/defining/initiating customized negotiation/pitching strategy with key brands they will acquire - They should be exceptional at speaking to senior managements from brands and able to represent Miravia as a company - A consultative selling style is desired, coupled with structured-thinking and street-smart skills...


  • Madrid, España Alibaba A tiempo completo

    Main Responsibilities: Category strategy and business planning: create category development and operational annual planning for GCMB and Toys categories, based on deep understanding of the local market, define and implement key strategies and actions, and ensure achievement of business goals. Own the overall analysis of the platform and category in the...


  • Madrid, España RETAIL TALENT GROUP A tiempo completo

    Product manager senior (moda) View job hereProduct manager senior (moda)Tiempo completoMadrid, EspañaCon experiencia laboral16/4/24Product manager onlineRetail Talent Group es una empresa experta en gestión del talento y captación de capital humano en los sectores de eRetail, eCommerce y Distribución.Nuestro cliente es una importante multinacional...

  • Product manager senior

    hace 4 días


    Madrid, España RETAIL TALENT GROUP A tiempo completo

    Product manager senior (moda) View job hereProduct manager senior (moda)Tiempo completoMadrid, EspañaCon experiencia laboral16/5/24Product manager onlineRetail Talent Group es una empresa experta en gestión del talento y captación de capital humano en los sectores de eRetail, eCommerce y Distribución.Nuestro cliente es una importante multinacional...