Customer Support Officer
hace 3 semanas
BDSwiss is one of the leading financial institutions specializing in Forex/CFDs trading.
We create a unique work environment that promotes innovation, team spirit, and stability by establishing a corporate culture with the values of performance, integrity, transparency, and diversity at its core. At the heart of all this lies our team, which is creative, possesses strong leadership skills and is 100% committed to our goals.
We’re on a mission in finding the best talent out there and adding an experienced **Customer Support** **officer **to join our Customer Support team at our offices in Lisbon or Madrid.
**_Your role at BDSwiss:_**
- Helping customers by identifying problems, researching answers, and guiding the customers through corrective steps
- Assisting all client-facing departments and the customer support team where applicable
- Providing information and educating customers regarding Company’s services and products,
- Providing quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals), and overall trading inquiries.
- Maintaining a balance between company policy and customer benefit in decision making
- Handling issues in the best interest of both customer and the Company Inform customers about the internal regulations and procedures of the Company,
- Updating Customer records when necessary
- Ensuring all duties are done in line with the necessary KYC, AML, GDPR and Due diligence controls
- Providing top-quality customer support during the entire customer journey
- Demonstrated experience in customer support
- Experience in forex and the financial market is a prerequisite
- Excellent knowledge of Portuguese and the English language (read, spoken, and written)
- Knowledge of the Spanish language will be considered an advantage
- Ability to maintain high-level performance to reinsure that KPIs are met
- Desire and passion for continuous learning, improvement, and innovation
- Excellent problem-solving skills, the ability to perform efficient troubleshooting
- Excellent communication skills and professionalism
- Great work ethic, self-motivation, and being a team player
Working hours (shifts):
- If located in Portugal 3pm-12am
- If located in Spain 4pm - 1am
**_What we offer:_**
- Competitive remuneration packages
- Monthly performance-based bonuses
- Paid time off (including vacation and personal sick days)
- Sponsorships for work-related training and professional examinations
- Development opportunities in a fast-growing environment, continuous training, and support
- Meal allowances per working day
**Does this sound like you? Take the next step by clicking apply.**
**Non-Discrimination Statement**
BDSwiss is an equal opportunities employer. We ensure that applicants are treated equally and that no applicant or employee receives less favorable treatment during the interview selection process or during their employment with BDSwiss.
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